2. How do you help customers who are looking for a Van Raam bicycle?
We are part of the e-motion group and in addition to e-bikes, we also have a tricycle centre and cargo bike centre at our location in Erding. We have a total of 10 employees to take care of our customers.
A test ride can be taken directly on our parking lot of approximately 5,000 m². We also have a large cycle track in the direct area. We try to mount all options, if available, immediately.
See here the steps from test ride to purchasing and the subsequent process:
1. Request for an appointment
2. An appointment of 1.5/2 hours
3. Technical explanation of the different bikes
4. Test ride with a bike of your choice
6. Order confirmation with down payment
7 Setup and inspection of the new bike
8. Delivery and handover statement to the customer