This privacy and cookie statement was last updated on February 23, 2026.

Your privacy is of great importance to vanRaam Mobility B.V. (hereinafter referred to as “vanRaam”). We therefore comply with the General Data Protection Regulation (GDPR). This means that we:

• Clearly state our purposes before processing your personal data, through this privacy and cookie statement;

• Store as little personal data as possible and only the data necessary for our purposes;

• Explicitly request your consent for the processing of your personal data where consent is required;

• Take appropriate security measures to protect your personal data. We also impose these obligations on parties that process personal data on our behalf;

• Respect your rights, such as the right of access to, rectification of, or deletion of personal data processed by us.

Processing of personal data

We are a manufacturer of unique adapted bicycles. vanRaam specialises in tricycles, side by side tandem bikes, wheelchair bikes, tandem bikes, low step throug bikes, mobility scooter bike and transport bikes. All of our bikes are also available as electric bikes.

In this privacy and cookie statement, we explain how vanRaam handles the personal data we collect about you. If you have any questions or would like to know exactly what information we hold about you, please contact vanRaam using the contact details provided at the end of this statement.

By using our services, our electric bikes, and our website (www.vanraam.com), we collect various types of personal data from you. We also collect personal data if you apply for a job with us. For each processing purpose, we indicate which personal data we collect, the purpose and legal basis for the processing, and the applicable retention period.

For customers

During your search for a new bike and the eventual purchase, vanRaam may be involved at several stages. Below is an overview of the processing activities carried out by vanRaam in this context. For clarity, we refer to the different steps in the purchasing process as described on our website.

Step 1: The search begins

In the first step of the purchasing process, vanRaam may process your personal data when you use the configuration module.

The configuration module (configure your bike)

Using our configurator module, you can interactively configure a specific bike yourself. In doing so, we process your email address.

Purposes and legal basis

We use your email address to create and send you an overview of your fully self-configured bike. This processing is necessary for the performance of the assignment you give us to configure your bike, in preparation for the possible purchase of the bike.

Retention period

We retain your data until the overview of your self-configured bike has been sent to you. If you have indicated that vanRaam may contact you regarding a question or quotation, we will retain your data for a maximum of 24 months after you have configured your bike.

Step 2: Financing of the adapted bike

In step 2 of the purchasing process, vanRaam does not process any personal data.

Step 3: Getting to know vanRaam and the bike

When getting to know vanRaam and the bike, we may process your personal data in various ways. This may occur during a visit to our stand at a trade fair or to our showroom, when preparing a quotation, or when scheduling and conducting a test ride.

QR code at the trade fair

When you visit the vanRaam stand at a trade fair, you may scan a QR code to take a test ride on one of our bikes on the spot or to receive an item from us. After the fair, we will send you information by email. Below is an overview of the data we collect and how we use it:

Data

• Name

• Address

• City

• Postcode

• Email address

• Telephone number

Purposes and legal basis

We use your data to facilitate the test ride at the trade fair and to send you further information by email. We process this data for the performance of the assignment you give us to allow you to take a test ride and to send information, in preparation for the possible purchase of a bike.

In addition, we use your data in exchange for providing you with an item from vanRaam. This takes place solely with your consent. We therefore process this data exclusively on the basis of your consent.

Retention period

We retain your data for a maximum of 24 months after the test ride has taken place, as we may use your data in a potential purchasing process. If no purchase follows, your data will be deleted from our systems after 24 months.

Data processed in exchange for receiving a vanRaam item will be retained until you withdraw your consent.

Visit to our showroom

When you visit our showroom, CCTV footage may be recorded.

Purposes and legal basis

We process this data for the purpose of safeguarding the safety of our visitors, employees, and property. We have a legitimate interest in using CCTV in our showroom for security purposes.

Retention period

CCTV footage is retained for a maximum of 4 weeks, unless there is a legal obligation to retain it for a longer period, for example at the request of the police.

Advisory appointment

You can schedule an advisory appointment with us, which can easily be arranged via our website. Below is an overview of the data we collect and how we use it:

Data

• Name

• Email address

• Telephone number

• Any other information you choose to share with us

Purposes and legal basis

We use your data to conduct the advisory appointment. The processing is necessary for the performance of the assignment you give us to hold the appointment, and possibly in preparation for the purchase of a bike.

Retention period

We retain your data for a maximum of 24 months after the advisory appointment has taken place, as we may use your data in a potential purchasing process.

Test ride

You can request a free test ride with us. Scheduling a test ride with vanRaam is carried out via Calendly, including when this is arranged through our AI chatbot. The test ride may take place at our showroom, at a vanRaam dealer, or at your home.

Any information you provide relating to physical or mental limitations may constitute health data. We process such data only if you give your explicit consent. Below is an overview of the data we collect and how we use it:

Data

• Name

• Address

• City

• Email address

• Telephone number

• Health data (only with explicit consent)

• Any other information you choose to share with us

Purposes and legal basis

We use your data to arrange and conduct the test ride and to prepare a report afterwards. If the test ride takes place at one of our dealers, we will only share the aforementioned personal data with that dealer. We have made specific agreements with our dealers regarding this data sharing.

The processing is necessary for the performance of the assignment you give us to schedule and conduct the test ride, in preparation for the possible purchase of a bike. Health data is processed exclusively on the basis of your explicit consent.

Retention period

We retain your data for a maximum of 24 months after the test ride has taken place, as we may use your data in a potential purchasing process. If no purchase follows, your data will be deleted from our systems after 24 months.

Quotation

If you are satisfied after your test ride, we will prepare a quotation together with you. This quotation is required in order to order your bike from a dealer in your area.

Data

• Name

• Email address

• Address

• City

• Telephone number

• Any other information you choose to share with us

Purposes and legal basis

We use your data to prepare the quotation. The processing is necessary for the performance of the assignment you give us to draw up the quotation, in preparation for the purchase of the bike from a vanRaam dealer.

Retention period

We retain your data until the service has been completed and for a maximum of seven years thereafter, in accordance with statutory fiscal retention obligations.

Step 4: To the vanRaam dealer

We work with different types of dealers. To help you find your (nearest) dealer, we may use your postcode or your city and country. We do not store this information and cannot identify you on the basis of it. As a result, no personal data is processed for this purpose.

Step 5: Yes, I am cycling again!

To make the final step of the purchasing process possible, we may also process your personal data. This may occur during the delivery of your bike, when using our app, or if you participate in one of our panels.

Delivery of the bike

To deliver your bike to a dealer, we do not request personal data from you directly. However, it may occur that we receive personal data from the dealer as supplementary information, for example if the dealer includes your name as a reference when arranging delivery.

Purposes and legal basis

We use this data to facilitate the delivery of the bike. The processing is necessary for the performance of the agreement you enter into with us for the delivery of the bike via your dealer.

Retention period

We retain your data until the bike has been delivered and for a maximum of seven years thereafter, in accordance with statutory fiscal retention obligations.

Maintenance

Our dealers are responsible for maintaining your bike. A dealer may decide to send the bike to vanRaam for maintenance. We also monitor battery performance to ensure continued proper functioning. In addition, a dealer may request information about your bike, which we can access digitally.

Data

• Frame number

• Maintenance history

Purposes and legal basis

We use this data to support dealers in maintaining your bike and to monitor the quality and performance of batteries. Please also refer to the section “Dealer app, dealer web portal, and dealer tool” later in this privacy and cookie statement.

We process this data on the basis of our legitimate commercial interest. Without processing this data, we would not be able to support dealers with maintenance activities.

Retention period

We retain this data for as long as the frame number is registered with a dealer or with vanRaam. After this, the data is anonymised. We have a legitimate interest in anonymising the data rather than deleting it, as this allows us to analyse battery and e-bike performance over longer periods.

If you object to the use of your data, you may contact us at any time. We will then delete your data. Please see the section on data subject rights and the contact details at the end of this statement.

E-bike app

We offer an e-bike app for end users. By creating a vanRaam account, you can use the app and its various functionalities.

Data

• Name

• Email address

• Frame number

• Postcode

• Address

• Telephone number

• Country

• Date of birth

• City

Purposes and legal basis

We use this data to enable the functionalities of the e-bike app. The processing is necessary for the performance of the agreement you enter into with us for the provision of app-related services.

Retention period

We retain your data for as long as your account exists. Once your account is deleted, your data will be removed.

Participation in the customer panel

You may choose to participate in our customer panel. Through the customer panel, we may contact you by email to request your opinion on our products, for example via online surveys. You may also be invited to take part in a focus group.

Data

• Name

• Email address

• City

• Country

• Telephone number

• Frame number

Purposes and legal basis

We use this data to gather user experiences in order to improve our services. We process this data on the basis of your consent. You may withdraw your consent at any time.

Retention period

We retain your data until you withdraw your consent.

Registering your vanRaam bike for warranty

You can register your vanRaam bike with us. Registration allows you to access faster support and service. Registration is not mandatory in order to make a warranty claim.

Data

• Name

• Email address

• Telephone number

• Frame number

Purposes and legal basis

We use this data to provide faster support and service. The processing is necessary for the performance of the assignment you give us to register your bike for warranty purposes.

Retention period

We retain your data for as long as your frame number is registered with a dealer or with vanRaam. After this, the data is anonymised. We have a legitimate interest in anonymising this data rather than deleting it, as it allows us to gain insight into the lifespan of our bikes.

If you object to the use of your data, you may contact us at any time. We will then delete your data. Please see the section on data subject rights and the contact details at the end of this statement.

For website visitors

When you visit the vanRaam website, we may process your personal data. This may occur when you contact us, share your experience, or participate in content published on our website.

Sharing your experience

If you own a vanRaam bike, you may choose to share your experience with our products.

Data

• Name

• City

• Email address

• Telephone number

• Photo(s)

• The experience or description you provide (where this contains personal data)

Purposes and legal basis

We use this data to share your experience on our website. We process this data on the basis of your consent. You may withdraw your consent at any time.

Retention period

We retain your data until the experience is no longer relevant to website visitors or until you withdraw your consent.

News items

We publish news articles on our website. If you are featured in a news item, we may process your personal data.

Data

• Name

• Age

• Any other information you choose to share with us

Purposes and legal basis

We use this data to publish news articles on our website. We process this data on the basis of your consent. You may withdraw your consent at any time.

Retention period

We retain your data until you withdraw your consent.

Contact

You may contact us via our contact form, by email, or by telephone. We require certain personal data to handle your enquiry.

Data

• Name

• Address

• City

• Email address

• Telephone number

• The content of your message

Purposes and legal basis

We use this data to handle your enquiry. By contacting us, you accept our offer to enter into communication with us. The processing is necessary for the performance of the assignment you give us to handle your request.

Retention period

We retain your data until your enquiry has been handled. If a customer relationship arises from the contact, your data will be retained for the duration of that relationship and for a maximum of seven years thereafter, in accordance with statutory fiscal retention obligations.

Requesting a magazine or brochure

If you are interested in one of our bikes, you can request the vanRaam magazine or a brochure free of charge via our website.

Data

• Name

• Email address

• Telephone number

• Address

• City

• Country

Purposes and legal basis

We use this data to send you the requested magazine or brochure. We process this data on the basis of your consent. You may withdraw your consent at any time.

Retention period

We retain your data for a maximum of 24 months after the magazine or brochure has been requested. If no purchase follows, your data will be deleted after this period.

AI Chatbot

Have questions about vanRaam or need help choosing the right bicycle from our range? Our AI chatbot is here to help. It can answer your questions, assist you in finding the perfect bicycle, and even arrange for a vanRaam magazine to be sent to you.

To help you with your enquiry, bicycle selection, test ride booking, or magazine request, we'll need some details from you. Here's an overview of the data we collect and how we use it:

Data

• Name

• Address

• City

• Email address

• Phone number

• Health data (only if booking a test ride)

• Any other personal information you share with us through the chat

Purposes and Legal Basis

We use this data to handle your enquiry, help you choose a bicycle, send you a vanRaam magazine, or book a test ride.

When you contact vanRaam through the AI chatbot, you accept our invitation to get in touch. We process your data in order to fulfil the request you have made, whether that's answering an enquiry or helping you find the right bicycle (performance of a contract).

If you book a test ride through the AI chatbot, we process your data to arrange that test ride on your behalf (performance of a contract to facilitate a free test ride as part of your bicycle purchase journey). Any health data collected in this context is processed only with your explicit consent.

If you request a vanRaam magazine through the AI chatbot, we process your data solely to fulfil that request and send the magazine to you (performance of a contract to deliver the vanRaam magazine as part of your purchase journey).

Retention Period

Data collected through AI chatbot enquiries is retained until your request has been fully resolved, including any time needed for a member of our team to follow up. If your enquiry leads to an ongoing customer relationship, your data will be kept for the duration of that relationship and for up to seven (7) years afterwards, in line with statutory tax retention requirements.

Data collected in connection with a magazine request is retained for up to 24 months from the date of the request, as it may be relevant during a potential purchasing process. If no purchase follows, your data will be deleted from our systems after 24 months.

For suppliers

To provide our services, we work with suppliers. In order to work with us as a supplier, we use various types of personal data about you as the contact person at the relevant supplier. Below is an overview of the data we collect and how we use it:

Data

• Name

• Job title/position

• Email address

• Telephone number

• Company name

Purposes and legal basis

We use this data to facilitate the collaboration between vanRaam and the supplier you work for. We process this personal data on the basis of our legitimate commercial interest. Without processing your personal data, we would not be able to manage and maintain the working relationship between your employer and vanRaam.

We take appropriate measures to protect your data. The data is processed in the vanRaam Cloud, a secure local cloud environment managed by vanRaam. The data is also shared with our dealers only where necessary for that dealer to access the information for the further provision of vanRaam services.

Retention period

We retain your data for as long as the supplier relationship exists, or until you leave employment with the relevant supplier.

For dealers

To deliver our bikes to our customers, we use a dealer network. If you work for a dealer, this may mean that we process your personal data. This may occur if you create an account with us to order parts, or when you use our digital dealer tools. Below is an overview of the data we process in relation to dealers.

Registration form

You can apply to become a vanRaam dealer. As a vanRaam dealer, you gain access to all resources needed to sell and maintain vanRaam bikes. You can register your interest via the application/registration form. Below is an overview of the data we collect and how we use it:

Data

• Company name

• Contact person’s first name

• Contact person’s last name

• Email address

• Telephone number

• Address

• Postcode

• City

• Country

• Any other information you choose to share with us

Purposes and legal basis

We use this data to facilitate the collaboration between vanRaam and the dealer. We process this personal data on the basis of our legitimate commercial interest. Without processing this data, we would not be able to manage and maintain the relationship between the dealer and vanRaam.

We take appropriate measures to protect your data. The data is processed in the vanRaam Cloud, a secure local cloud environment managed by vanRaam. The data is shared with our dealers only where necessary for that dealer to access the information for the further provision of vanRaam services.

Retention period

We retain your data for as long as the dealer relationship exists.

The webshop module (ordering parts)

Dealers can order parts from us. To do so, you must first register as a dealer with vanRaam. Below is an overview of the data we collect from you as a contact person at the dealer, and how we use it:

Data

• Name

• Gender

• Address

• City

• Email address

• Telephone number

• Fax number

• Country

• Chamber of Commerce (KvK) number (if you are a sole trader)

• (personal) Information entered into text fields

• (personal) Information included in any uploaded attachment(s)

Purposes and legal basis

We use this data to provide you with an account and enable you to place orders. We process the data on the basis of our legitimate interest, in connection with the performance of the agreement between vanRaam and the dealer you work for. In doing so, we have balanced our interests against the interests of your employer (the dealer) and your right to privacy. We take appropriate measures to protect your data.

Retention period

We retain your data for as long as the account exists and for a maximum of seven (7) years thereafter, in accordance with statutory fiscal retention obligations.

Your story on the website

We publish stories about our dealers on our website, with your cooperation. To compile these stories, we process your personal data. Below is an overview of the data we collect and how we use it:

Data

• Name

• Company name

• Address

• Postcode

• City

• Telephone number

• Email address

Purposes and legal basis

We use this data to publish a story about your dealership on our website. We process this data on the basis of your consent. You can withdraw your consent at any time. Please see the section on data subject rights and the contact details at the end of this privacy and cookie statement.

Retention period

We retain your data until you withdraw your consent. We will then remove the article from our website.

Mailing

To keep you informed about technical innovations and our services, we periodically send emails. These emails may be technical or commercial in nature. To send these emails, we process your email address.

Purposes and legal basis

We use your email address to keep you informed about technical improvements and updates relating to vanRaam. We process your email address for technical emails on the basis of the performance of the agreement you have with us; keeping you informed about new technical developments forms part of the agreement between the dealer and vanRaam.

We process your email address for commercial emails on the basis of your consent. You can withdraw your consent at any time. Please see the section on data subject rights and the contact details at the end of this privacy and cookie statement.

Retention period

We retain your email address for technical emails for as long as the dealer relationship with vanRaam exists. Once the dealer relationship ends, we will delete your data.

We retain your data for commercial emails until you withdraw your consent.

Dealer app, dealer web portal, and dealer tool

Dealers can use a dealer app, dealer web portal, and dealer tool that have been specifically set up for them. The same personal data is processed for these tools as for the webshop module account. For certain functionalities, data from end users is also used. This means that data from the e-bike app and the end-user web portal is linked to information entered by dealers in the dealer app, dealer tool, and dealer web portal. This enables the purposes described below.

Below is an overview of the data we receive from dealers and how we use it:

Data

• Account details

• Frame number

• Maintenance history

Purposes and legal basis

We use this data to:

• Advise dealers regarding battery performance and support troubleshooting at the dealer’s request (remote diagnostics);

• Support dealers with battery and bicycle maintenance, including notifications about required battery maintenance; and

• Block a battery from a bike reported as stolen and, as a result, request the battery’s location once every five minutes for the purpose of enabling the end user to trace the bike.

We process this personal data on the basis of our legitimate commercial interest. Without processing this personal data, we would not be able to manage and support the relationship between your employer and vanRaam.

We also process certain data for the performance of the agreement the dealer enters into with us (for the provision of the services offered via the dealer app, dealer web portal, and dealer tool).

We take appropriate measures to protect your data. The data is processed in the vanRaam Cloud, a secure local cloud environment managed by vanRaam. The data is shared with dealers only where necessary for the further provision of vanRaam services.

Retention period

We retain your data for as long as the account exists. After that, the data is anonymised. We have a legitimate interest in anonymising the data rather than deleting it, as this allows us to analyse the functioning of batteries and electric bikes over longer periods.

If you object to the use of your data, you can contact us at any time. We will then delete your data. Please see the section on data subject rights and the contact details at the end of this privacy and cookie statement.

Certain data is retained for a minimum of seven (7) years after the dealer relationship has ended, in accordance with statutory fiscal retention obligations.

For job applicants

You can apply for a job with us. We process your personal data in order to handle your application and in preparation for the possible conclusion of an employment contract.

A review of publicly available information on social media and via Google may form part of the recruitment process. This is carried out to help protect and maintain our reputation, and is therefore based on our legitimate interests. We may search for your name on Google and look for publicly available profiles on various social media platforms. We will not ask you to give us access to private social media pages or to connect with us. The results of this review will be discussed with you. If you object to this, you can indicate this by email when you apply.

Below is an overview of the data we collect and how we use it:

Data

• Name

• Gender

• Date of birth

• Address

• City

• Email address

• Telephone number

• Photograph

• Education/work level

• Work and education history

• Motivation

• CV

• Availability

• References

• Any attachments and information you provide

Purposes and legal basis

We use this data in preparation for a possible employment contract. We process the data for the performance of the agreement with you, in preparation for the possible execution of an employment contract.

Retention period

We retain your data for a maximum of six (6) weeks after the vacancy has been filled. If you consent, we may retain your application data for a maximum of one (1) year after the end of the recruitment process. You can withdraw your consent at any time. Please see the section on data subject rights and the contact details at the end of this privacy and cookie statement.

If you are hired, we will retain your application data in your personnel file. After two years of employment, we will delete the application data from the personnel file.

Provision to other companies or institutions

We may share your personal data with other companies or institutions where:

• we have engaged them to process certain data on our behalf;

• it is necessary to perform the agreement with you;

• you have given your consent;

• we have a legitimate interest in doing so; or

• we are legally obliged to do so (for example, if the police require it in the event of suspected criminal activity).

The following third parties may process your personal data:

Cookies

We use cookies on this website. A cookie is a small, simple file that is sent along with pages of this website and stored by your browser on the hard drive of your device. The information stored in the cookie can be sent back to our servers on a subsequent visit.

The following types of cookies are used on our website:

Functional cookies

These cookies are necessary to ensure that certain parts of the website function properly and to store preferences you have set. An example is remembering display preferences such as font settings. We do not require your consent for the use of functional cookies.

Analytical cookies

These cookies are used to gain insight into how visitors use our website. For example, they allow us to see which (sub)pages are visited and how long a visit to our website lasts. We use these insights to improve the website and make it more user-friendly.

When you visit our website for the first time, we display a notification explaining the use of cookies. At that point, we ask for your consent to place analytical cookies.

Below is an overview of the cookies we use:

• Calendly: privacy statement

• Cookiebot: privacy statement

• Google: privacy statement

• Twilio: privacy statement

• Stripe: privacy statement

• Meta: privacy statement

• Microsoft: privacy statement

International transfer of personal data

Some of our suppliers are located outside the European Economic Area (EEA). When we share your personal data with these parties, we take appropriate safeguards to protect your privacy.

The European Commission has adopted adequacy decisions for a number of countries. On the basis of such an adequacy decision, personal data may be transferred securely from the EEA to organisations in those countries without the need for additional data protection measures.

If we transfer personal data to organisations in countries without an adequacy decision (or to US organisations that are not covered by the EU–US Data Privacy Framework), we implement additional protective measures in the form of appropriate safeguards. These include, among other things, the use of Standard Contractual Clauses (SCCs).

Where your personal data is transferred outside the EEA on the basis of SCCs, you have the following rights:

• To request information about the transfer, including a copy of the SCCs;

• To contact both us and the receiving organisation for further information;

• To lodge a complaint with the receiving organisation, a supervisory authority, a competent court within the EEA, or an independent dispute resolution body;

• To claim compensation in the event of a breach of the SCCs.

These rights apply in addition to your general rights under the GDPR.

This privacy and cookie statement applies exclusively to the services of vanRaam and does not apply to third-party websites that may be accessed via our website.

Enabling and disabling cookies

You can disable the placement of analytical and marketing cookies via your browser settings. More information about enabling, disabling, and deleting cookies can be found in your browser’s instructions or help function.

Social media buttons

Our website uses social media buttons. By clicking on these buttons, you may be redirected to the relevant social media platform. This allows website visitors to share content within their own social networks.

Social media buttons work using code provided by the relevant social media platforms. We have no influence over this code, and no consent is required for its use. We recommend that you read the privacy statements of these platforms before using them:

• Facebook (privacy statement)

• Pinterest (privacy statement)

• Instagram (privacy statement)

• YouTube (privacy statement)

• LinkedIn (privacy statement)

Security

The security of your personal data is very important to us. We take appropriate technical and organisational measures to protect your data and regularly review and update our security measures to address potential risks.

Changes to this privacy and cookie statement

If changes are made to our website, we may also need to update this privacy and cookie statement. We therefore recommend that you regularly review this statement and pay attention to the date of the most recent update.

Your rights

If you have any questions or would like to know which personal data we process about you, you can contact us using the contact details below. You have the following rights:

• Right of access: to view the personal data we process about you;

• Right to rectification: to have inaccurate or incomplete personal data corrected or completed;

• Right to withdraw consent: where processing is based on consent, you may withdraw this at any time;

• Right to object: to object to the processing of your personal data;

• Right to erasure: to request deletion of your personal data;

• Right to data portability: where technically feasible, to have your personal data transferred to a third party;

• Right to restriction of processing: in certain cases, to request that processing of your personal data be restricted, either temporarily or permanently.

When submitting a request, we may ask you to identify yourself to ensure that the request is made by the correct individual. We will normally respond to your request within 30 days. This period may be extended where necessary due to the complexity of the request or the nature of the rights involved. If an extension is required, we will inform you in good time.

Filing a complaint

If you believe that we are not handling your personal data correctly, you have the right to lodge a complaint with the relevant supervisory authority. In the UK, it is the Information Commissioner's Office (ICO).

Contact details

vanRaam Mobility B.V.
Guldenweg 23
7051 HT Varsseveld
The Netherlands

Email: info@vanraam.com
Telephone: +31 (0)315 257 370
Chamber of Commerce (KvK) number: 09091449