Privacy and Cookie Statement Van Raam Reha Bikes B.V.
This privacy and cookie statement was last changed on 8 July 2020
Your privacy is of great importance to Van Raam Reha Bikes B.V. (hereafter “Van Raam”). It is for this reason that we follow the regulations of the General Data Protection Regulation (GDPR), in the Netherlands (AVG). This means that we:
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Clearly communicate the objectives before we process your personal data, via this privacy and cookie statement;
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Keep as little personal data as possible and only save data that are needed for the stated objectives;
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Explicitly ask for permission before processing your personal data, where permission is required by law;
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Take all required safety measures to protect your data. We also require any third parties involved in processing personal data to do the same.
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Respect your rights, these include the right to request your data, correct, or the right to remove any personal data or contact details you provided to Van Raam.
Processing of personal data:
In this privacy and cookie statement we explain what Van Raam does with information that is being gathered about you. In case you have any questions or would like to know what exactly we record, please contact Van Raam using the contact details that can be found at the end of this statement.
By using our services, our bikes with electrical pedal assist, and our website (www.vanraam.com) we gather different personal data about you. We also gather data in case you apply for work at Van Raam. For all our services, it is being stated which data we gather, what the objective is, and which retention period applies.
Service
We offer services that help you. We are a manufacturer of unique special needs bikes. Van Raam's specialisations are tricycles, scooter bikes, tandems, side-by-side tandems, wheelchair bikes, transport bikes and low entry bikes or comfort bikes. Our bikes are all also available as electric bikes. To be able to deliver a bike through your dealer we use your name and contact details. We do this to execute the agreement. We keep this data until the service is delivered unless we must keep the data to comply with our (fiscal) legal obligation. For example, we are obliged to keep our tax records for 7 years
Suppliers
In order to be able to provide our services, we work together with suppliers. To do business with us as a supplier we use your (company) name, function and contact details. To receive deliveries and place new orders with suppliers, we need contact details of the persons working there. We have a legitimate interest in processing these contact details, otherwise it will be impossible for us to carry out the agreement with the supplier. We will of course not use these contact details for other purposes and will only keep them for as long as the supplier relationship exists, or you stop working at the supplier in question.
Test ride
You can request a free test ride at our premises. We use your name, place of residence, e-mail, phone number and preferred bike. We do this to execute the agreement: to give you a free test ride. We also ask if there are additional details to be considered, for example if you have trouble bending your left knee. The data you fill in in this case can be data concerning health. We will only use this data if you give us permission to do so. We will keep this data until the moment your test ride ends.
Find your dealer
We have different types of dealers. To find your (nearest) dealer (execution of the agreement) we use your postal code, city, and country. This data will not be stored.
The configurator module (configure your bike)
With our configurator module you can interactively configure a specific bike. To do this, we use your name, place of residence, e-mail address, information provided by you in the input fields and any enclosed attachment(s). We do this to be able to send you an overview of your completely configured bike via e-mail (execution of contract). This information is being stored until the moment we send you the overview and configuration.
The web shop module (ordering parts)
Dealers can order spare parts from us. To become a customer as a dealer you need to register first. For this purpose we use your (company) name, gender, address, place of residence, telephone number(s), fax number, country, Chamber of Commerce number, e-mail address, the information you enter in the fields and any enclosed attachments. We do this to create your account in which you can place orders (execution of the agreement). The information in your account will of course also be used for the completion of the order. We keep this information if your account exists unless we must keep the data to meet our (fiscal) legal obligation. For example, we are obliged to keep our tax records for 7 years.
Share your experience
Do you have a Van Raam bike, then you can share the experiences you have of using our products. We use your name, city, phone number, e-mail address, the description/experience you have filled in and any photos you have enclosed. With your permission we will publish your name, the product you have purchased, your photos and your experiences of our product on our website. We will retain this information until the experience is no longer relevant to website visitors, or until you have withdrawn your consent. You can withdraw your consent at any time.
News items
We publish news articles via our website. If you are part of a news article we may use your information. We only do this if you have given us permission to do so. You can always withdraw your permission, in which case we will remove the article from our website.
Contact
Through our contact form you can ask us questions and requests. You can also call us and/or send us an e-mail. We will use your name, address, place of residence, e-mail address, telephone number and content of the message. We need these to process your contact request. We will retain this information until the contact request has been processed or, if a customer relationship arises from the contact request, for as long as the long as the customer relationship continues.
Job application
You can apply for a job at Van Raam. When you apply with us, we collect your name, gender, date of birth, telephone number, e-mail address, photo, address, work level, work and training experience, motivation, résumé, availability, references and any attachments and information you may have enclosed. We process this application data in preparation for the possible conclusion of an employment contract and - if you come to work for us - to be able to execute your employment contract.
A social media and Google search can be part of the application procedure. This is necessary to ensure that our image is maintained when hiring new staff. We do this based on our legitimate interests. For this purpose, we will search your name on Google and your profile on various social media channels. This of course as far as these profiles are public; we will not ask you to grant us access to a protected social media page or to make a connection with us. The results of the research will be discussed with you. If you object to this, you can indicate this by e-mail at the time of your application.
The personal details will be stored for a maximum of six (6) weeks after the position has been filled. We will retain this personal information so that we can contact you if the position becomes vacant again within the probationary period. If you give us permission to do so, we will retain your application details up to one year after the end of the application procedure. You can withdraw your permission at any time. We will then remove your personal data from our system.
If you come to work at Van Raam, we will keep your application data in your personnel file. After two years of employment, we will remove the application data from the personnel file.
Smart batteries
We use smart batteries in our bikes. By simply using one of our e-bikes, we receive data about this use. The smart batteries contact the Van Raam Cloud every 12 hours. In the table below you will find an overview of the data we receive and for which purposes we use this data:
| Data |
Purposes and objectives |
Retention period |
Battery data and battery diagnostics, namely:
- Current remaining capacity
- Maximum capacity
- Health (amount of energy the battery can store in %)
- Charging cycles
- Last date of contact with the Van Raam Cloud
- Serial number
- Battery type
- Information about the differences in temperature between the sensors
- Cell voltages
- Information about the difference in voltage between the cells
- Error messages (loggings) from the Battery Management System (BMS)
- Production date
- Start date guarantee
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We use the data for the following purposes:
- To be able to check if the smart battery is still fully functional.
- To be able to give advice on maintenance/repairs where necessary.
- Enabling the various functionalities of the end users and dealer apps and tools.
- To unburden our dealers in the field of battery and bike maintenance.
- Gain insight into the use and functioning of the smart batteries to further improve them.
We have a legitimate interest in using the data for the aforementioned purposes. In doing so, we have weighed our interest, the interest of the dealer, and your interest against your interest in the right to privacy. The purposes are part of our normal business operations and constitute an interest. We take appropriate measures to protect your data. The data is processed in the Van Raam Cloud, a local secure cloud storage under our own management. Also the data will only be shared with the dealers to the extent that it is necessary for that dealer to view that data, by giving the dealer access to only the data that are important to them, via the dealer app/tool and/or web portal to the Van Raam Cloud.
If you object to the use of your data, you can always contact us. We will then reconsider the use of your data. |
Lifespan of the bike (approximately 12 years). |
| Temperature of the battery |
| Frame number (this makes it possible to make a connection with the bicycle type, motor type and colour) |
Cycling behaviour, that being:
- Cycling speed
- Cycling distances
- Cycling quantity
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| Location details |
We use your location details for the following purposes:
- To use ‘find my bike’.
- To trace the bike by the owner if a bike has been marked as stolen by the dealer at the owner's request.
- To keep track of ridden routes, so that we can help you better, such as adding extra dealers in areas where there is a lot of cycling.
We only process the location data if you have given us permission to do so via the e-bike app. You can always withdraw your permission via the e-bike app or by contacting us. |
As long as the owner's account exists, or shorter if permission is revoked earlier. |