2. How do you help customers who are looking for a Van Raam bicycle?
Currently we are asking customers to make an appointment for a test ride, they can do that through our website, email, or phone call. Before Covid customers were free to walk into our showroom as they please, which we hope to be able to return to soon. We offer complimentary coffee and refreshments to our guests.
The fitting and ideal options are configured during the test ride. We stock Van Raam bicycles, and all the best selling options and accessories. For instance a customer can test ride a Fun2Go with Foot Fixation pedals if they wish.
Most cases the customer will have already received a quote before trying the bicycle. After the test ride the quote will be converted into an invoice for the customer to purchase the bicycle. If the bike is in stock the customer can have their final fitting and look over done at that moment and take the bike with them, or we may deliver it to their home depending if they have suitable transportation.