5 questions for Van Raam Premium Dealer Tomcat
Tomcat SNI Ltd was founded in 1997, in October 2018 they started selling Van Raam bicycles. Nazia White, Head of Marketing at Tomcat is in business since 2017, and is happy to tell you more about the company and the things that make Tomcat unique.
1. Why did Tomcat become a Van Raam Premium Dealer?
Tomcat’s 25 years of innovation make it possible for children and adults with learning difficulties, physical disabilities or emerging mobility problems to move more easily. Also our British-made trikes look great, support individual needs and enable long-lasting enjoyment of life. This is all possible thanks to the Tomcat Team of 18 people are passionate about supporting the community we serve.
There is a real synergy between the two businesses and the Van Raam bikes compliment our suite of products. There is a bike/ trike for everyone that knocks on our door.
Support individual needs and enable long-lasting enjoyment of life.Nazia White
2. How do you help customers who are looking for a Van Raam bicycle?
We offer a "by appointment only" visit to our showroom or alternatively we can send a Tomcat Assessor to the customer's home or choice of location. At Tomcat we have free car parking facilities with ample space to accommodate larger vehicles. So you can fill out a "book a demo" form on our website. A Tomcat assessor, local to the customer's area, will get in touch and organise a suitable time and date at the customer's convenience. The assessor will bring along the equipment and carry out a demonstration.
We can probably offer any solution to the customer, as long as we have the parts available during a test ride to adapt the bike to their needs.
After the demo the assessor will compile a quote and this will then get sent to the office team at Tomcat.
An offer will then be emailed and posted out to the customer. Once the order is placed and the bike built at Van Raam we will arrange delivery and set up with the customer.
Some Van Raam bicycles we have in stock, in which case the order step will be skipped.
3. How does Tomcat help customers who already have a Van Raam bicycle?
We are a fully operational manufacturer and cycling service repair and spares organisation. So we can offer different services such as, maintenance, a three year health check, repairs. We also order parts and spare parts for customers who already have a Van Raam bicycle.
4. What is your best experience of a customer with a Van Raam bicycle?
There are many but you could take a look at some of the case studies we've written on our website. There are also two customer experiences to read further down in this article, by customers who bought their bike at Tomcat.
National coverage to speedily service or repair the bike.Nazia White
5. What makes Tomcat unique as a Van Raam Premium Dealer?
We offer all our Van Raam customers a three year Health Check. It means that should a problem arise, our customers have all the Tomcat expertise and advice to hand with national coverage to speedily service or repair the bike.
If a customer is interested in insurance options, we send the details of an insurer to the customer.
We offer demo's at our showroom as well as take the bikes to events for test rides.Nazia White
More about Van Raam Premium Dealers
It is possible to order a Van Raam bicycle at a Van Raam Premium Dealer. A Premium Dealer has at least the following bicycles in his showroom:
Low step through bike Balance
Duo bike Fun2Go
Tricycle for adults Easy Rider
The dealer has product knowledge and a specialist is present. Furthermore, a workplace and skills to perform service are present. Read more about the different types of Van Raam dealers.
Get to know more Premium Dealers
Van Raam gives Premium Dealers the opportunity to introduce themselves in an interview of 5 questions. In this article you get an overview of all Premium Dealers who have answered these questions.
Do you have any questions?
We are happy to assist you! Please check our contact page or contact us directly using the options below.