Customer experiences

User experience Balance low step through bike - Eva Richards

User experience Balance low step through bike - Eva Richards
10 / 10
United Kingdom

My name is Eva Richards, I live in South Wales in the United Kingdom and I have a Van Raam Balance bike because of my osteoarthritis.

Balance low step through bike
Tomcat Special Needs Innovations Ltd
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van raam balance low step through comfort bike experience eva richards
balance lage instapfiets van raam user experience eva richards

Reason for purchasing a Van Raam special needs bike

I am a 60 year old lady who has quite severe osteoarthritis in both knees. This has stopped me from being able to ride a regular bike. In order to use a regular bike I had to raise the saddle so high that I could not mount and dismount the bike safely. I also struggled with the high instep of my regular bikes. I tried bikes with a very low instep in Germany but still struggled with the height of the saddle. I supported a gentleman using a tandem bike and noticed how well I could ride a “sit back” bike. I did some online research, visited the Van Raam website and came across the Van Raam Balance bike.

Van Raam Balance low step through bike experience testimonial by Eva Richards

I can use the bike again for shopping, going to work and recreational. It has given me a new lease of life.

Eva Richards

Visiting the Van Raam factory in the Netherlands

I visited the Van Raam showroom in Varsseveld in October 2019. The service was excellent. I was privileged to get a "real" tour, it was fantastic. My special thanks goes to the lovely Geo Wassink for taking me back to the train station. What an excellent customer service! Back in South Wales I ordered the bike at Tomcat in Gloucester. I waited several weeks and then the bike was delivered to the dealer in Gloucester where I collected it in October 2019. The delivery of the bike and the contact with my dealer is very good.

My Balance low step through bike in my daily life

I absolutely love my Balance bike, my "Dutchy". I can use the bike again for shopping, going to work and recreational. It has given me a new lease of life. I cycle mainly on asphalted roads and forest roads, this goes very well. I haven’t kept a record of how many kilometers I have cycled so far but it is a lot. The exercise I get by using the bike is very beneficial to my knees.

Eva Richards – South Wales (United Kingdom)
Type: Balance

Cycling with osteoarthritis on a special needs bike

The progression of osteoarthritis can be reduced by regular exercise. Doctors and physiotherapists often advise people with osteoarthritis to cycle. This strengthens the muscles, tendons and ligaments and improves your condition. A special needs bike by Van Raam can help with this. Read more in the article: 'Cycling with osteoarthritis'.

Cycling with osteoarthritis

Pros & cons
  • Excellent customer service
  • Comfortable cycling
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