Van Raam produces uniquely special needs bicycles and specializes in tricycles, transport bikes, scooterbikes, wheelchair bikes, tandem bikes, double rider bikes, and low step trough bikes (also known as comfortbikes). Each model is also available as an electric bike (Pedelec).
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Find answers to your questions about the E-Bike app or your Smart E-Bike.
All electric Van Raam bikes with the original Van Raam electrical system and delivered from May 2016 remain smart e-bikes. With the Van Raam e-bike app you can connect to the (silent) smart display by Bluetooth connection and see a lot of information.
Change support mode
View information about the bike
See how many kilometers you have cycled
Check the battery capacity.
Do you have a Van Raam bicycle with the Van Raam electrical system delivered after May 2016? Then you have smart e-bike. You can recognise the Van Raam electro system by:
The (silent) smart display
The backwards cycling function
The motors
The batteries
The individually adjustable pedal support
Lighting via the electrical system
Read more in the article How to recognise the Van Raam electrical system
A smart e-bike is smart from the moment it leaves our factory. Download the Van Raam E-Bike App, and you can practically be on your way. All you have to do is create an account. Then you can connect the e-bike app to the display via Bluetooth. Once the display is ready to connect to a smartphone, a Bluetooth icon will appear on the silent smart display. On the smart display, which is found on electric Van Raam bikes before 2024, the on/off button briefly turns blue.
You can download Van Raam e-bike app via the Google Play Store (Android) or via de Apple App Store (IOS) for free.
All Van Raam bicycles with the original Van Raam pedal support system delivered since 2019 (and equipped with the (silent) smart display) are ready for the app. Older Van Raam bicycles or Van Raam bicycles that still have the oval display can be converted at Van Raam. Please contact Van Raam for more information.
Yes you can, if you have a (silent) smart display. You can download the Van Raam e-bike app via the Google Play Store for Android or the Apple App Store for IOS.
Van Raam's E-Bike App can be downloaded for free in Google Play Store (Android) or via de Apple App Store (IOS) for free.
First, please check all the folders in your inbox, including the spam folder. Not all email systems are equally well supported. We advise you to use systems such as Gmail, Hotmail or iCloud, where there are almost no problems.
The frame number is on the frame of your bike and is made up of eleven digits. In the article: The frame number on the special needs bikes from Van Raam you will find a chart of where you can find the sticker with the frame number for each bike.
With the Van Raam e-bike app you can make use of many advantages of a smart e-bike:
View bike information such as color, motor type, and frame number
Change support mode
Check the battery capacity
See how many kilometers you have cycled
No, unfortunately, you cannot use the app with another brand of (adapted) bike.
No, to use the app you need a Van Raam bike with the original Van Raam pedal support system.
When your bike is connected to the app, you can use the app. Read more about connecting your bike to the app later in this article. The Van Raam e-bike app offers various features. On the 'Programs' page, for example, you can switch between support programs. Additionally, you can also view information about your bike. The 'Information' tab contains useful links that allow you to navigate to the Van Raam website. Read more in the article: Connect your adapted bike to the Van Raam e-bike app
Do you have another question about the Van Raam e-bike app or smart bike? Please contact our Customer Care department via e-mail: cc@vanraam.com or by phone: +31 (0)315 - 25 73 70.
The Van Raam bike/e-bike app is a free app for the smartphone. Learn in this article how you can connect an electric Van Raam bicycle to the e-bike app, as a Van Raam bicycle owner and also as a dealer, this can be relevant for service related support tasks.
From July 2020 to September 2022, Van Raam delivered batteries with a yellow GPS sticker (IoT Module). With this, customers using the Van Raam e-bike app had additional features, such as pairing the battery and receiving battery advice. The IoT Module found in these batteries is no longer operational. Learn more about all the functionalities associated with the IoT Module.
We would like to inform you about an important change regarding our batteries. The IoT module, which is currently present in some of our batteries, is no longer operational. We would like to share the reasons behind this decision with you.
We are happy to assist you! Please check our contact page or contact us directly using the options below.
