Frequently asked questions Van Raam app

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What is a smart e-bike?

A smart e-bike (smart bike) is a bike that connects to the internet and communicates via the battery. A smart e-bike is equipped with a smart battery which has the same internet technology as a smartphone. Information is collected, and the information can be viewed on the Van Raam e-bike app. The advantage of this is, you can see a lot of information on your phone about your bike and its battery or batteries remotely. Also, technical information about the bike and the battery is sent to Van Raam.

How do you recognize a smart e-bike/smart battery?

You recognize a smart e-bike by the large GPS sticker with a yellow edge on the battery of the bike. If you have a yellow GPS sticker on the battery, then it is a smart battery. If you have a bike without pedal support, you have no smart e-bike. All the electric Van Raam bicycles delivered from 15 July 2020 have a smart battery.

How do you use your smart e-bike?

A smart e-bike is smart from the moment it leaves our factory. It contains the same internet technology as your smartphone. Download the Van Raam e-bike app, and you can practically be on your way smart. All you have to do is create an account and connect your bike to your battery.
Step 1: Download the app on your mobile phone: Van Raam's e-bike app can be downloaded for free in the Google Play Store (for Android) or Apple App Store (IOS).

Step 2: Register via the Van Raam app. You need the frame number of your bike, the serial number of the battery and the 5-digit code attached to the smart battery.

Step 3: Login to the Van Raam app

Van Raam Smart Display

Raam bicycles are suitable for the Van Raam e-bike app?

All Van Raam bicycles with the original Van Raam pedal support system delivered since May 2016 (and equipped with the smart display) are ready for the app. Older Van Raam bicycles or Van Raam bicycles that still have the oval display can be converted at Van Raam. Please contact Van Raam for more information.

Does a smart battery also work on older Van Raam bicycles?

Yes, if you order a new battery from Van Raam, it has a yellow GPS sticker and is suitable for the use of bicycles from May 2016 with a smart display. You can then register this new battery via the app and use the battery functions in the app.

Is my bike suitable for the use of the Van Raam e-bike app?

Yes you can, if you have a smart display. With the smart battery you get more features.

How does a smart battery work?

The battery is equipped with the same internet technology as your smartphone, i.e. with a SIM card, which is then connected to the internet. This collects and transmits data. You can specify yourself in the app what information can be retrieved and shared.

Where can I download the Van Raam e-bike app?

Download the app on your mobile phone: Van Raam's e-bike app can be downloaded for free in the Google Play Store (for Android) or Apple App store (IOS).

I have not received a confirmation email, what now?

First, please check all the folders in your inbox, including the spam folder. Not all email systems are equally well supported. We advise you to use systems such as Gmail, Hotmail or iCloud, where there are almost no problems.

Where can I find my frame number?

The frame number is on the frame of your bike and is made up of eleven digits. In the article: The frame number on the special needs bikes from Van Raam’ you will find a chart of where you can find the sticker with the frame number for each bike. In the app, you can type in the frame number or you can scan the sticker via the camera icon.

Where can I find my serial number on the battery and the 5-digit code?

The serial number is on a sticker on the battery. At the top is a barcode and to the left of that barcode, you will find the serial number. The 5-digit code is attached to the smart battery with a tie-wrap. In the app, you can type in the numbers, but you can also scan the numbers via the camera icon.

What are the advantages of a Van Raam smart e-bike?

With the smart software, you can see everything about your bike on your smartphone. In that way, you don't have to be with your bike to see the data. Moreover, there are various features that you can turn on and off yourself.

Free Van Raam e-bike app: Use the app to access various cycling data and view your cycled routes.
Track & trace / find my bike: Don't remember where your bike is? Have you forgotten where you parked it or has it been stolen? You can always find it via track & trace.
Check battery status: Remotely see how full your battery is. You can also set up notifications that you want to receive a message via your smartphone when the battery is below a certain percentage. You will then know that you will soon need to charge your battery.
View cycled routes: See where you've cycled on a map on your smartphone.
SOS signal: Send an SOS message via the app

I lost the 5-digit code, how can I use the app now?

You can request a new 5-digit code through our service department using the serial number of your battery. The serial number is on the sticker on the battery, in the upper left corner next to the barcode.

I don't have a Van Raam bike, can I use the app?

No, unfortunately, you cannot use the app with another brand of (adapted) bike.

I do have a Van Raam bike, but no pedal support. Can I use the app?

No, to use the app you need a Van Raam bike with the original Van Raam pedal support system.

I'm already using the Van Raam e-bike app, do I have to do something now?

No, you don't have to do anything, you can keep using your login details. You only can't register a smart battery. The existing functions will remain available and the cycled routes will now be visible in the app and no longer via the web portal on the website. If the new app is available, you will automatically receive a notification to update your app.

How do I connect my bicycle with the Van Raam E-Bike App?

Watch the video below to see how you, as a Van Raam biker and Van Raam dealer, can connect your smartphone to the Van Raam E-Bike App. Read more in the article 'Connect your adapted bike to the Van Raam e-bike app'.

How do I connect the Van Raam battery with the Smart E-Bike App

Watch the video below to see how to connect the battery to the Van Raam E-Bike App. Read more in the article: 'Connect Van Raam battery with the Smart E-Bike App'.