Van Raam produces uniquely special needs bicycles and specializes in tricycles, transport bikes, scooterbikes, wheelchair bikes, tandem bikes, double rider bikes, and low step trough bikes (also known as comfortbikes). Each model is also available as an electric bike (Pedelec).
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Find answers to your questions about the E-Bike app or your Smart E-Bike.
All electric Van Raam bikes with the original Van Raam electrical system and delivered from May 2016 remain smart e-bikes. With the Van Raam e-bike app you can connect to the smart display by Bluetooth connection and still see a lot of information.
Deluxe bike computer (view speed, battery status, total distance cycled)
Changing bike settings (such as changing recipe)
Sending SOS message with GPS location to self-selected phone number
Viewing information about the bicycle
Viewing biked routes in the app
Do you have a Van Raam bicycle with the Van Raam electrical system delivered after May 2016? Then you have smart e-bike. You can recognise the Van Raam electro system by:
The smart display
The backwards cycling function
The motors
The batteries
The individually adjustable pedal support
Lighting via the electrical system
Read more in the article How to recognise the Van Raam electrical system
A smart e-bike is smart from the moment it leaves our factory. Download the Van Raam E-Bike App, and you can practically be on your way. All you have to do is create an account.
You can connect the e-bike app with the display via Bluetooth. As soon as the display is ready to connect to the smartphone, the on/off button will briefly turn blue. You can download Van Raam e-bike app via the Google Play Store (Android) or via de Apple App Store (IOS) for free.
All Van Raam bicycles with the original Van Raam pedal support system delivered since May 2016 (and equipped with the smart display) are ready for the app. Older Van Raam bicycles or Van Raam bicycles that still have the oval display can be converted at Van Raam. Please contact Van Raam for more information.
Yes you can, if you have a smart display. You can download the Van Raam e-bike app via the Google Play Store for Android or the Apple App Store for IOS.
Van Raam's E-Bike App can be downloaded for free in Google Play Store (Android) or via de Apple App Store (IOS) for free.
First, please check all the folders in your inbox, including the spam folder. Not all email systems are equally well supported. We advise you to use systems such as Gmail, Hotmail or iCloud, where there are almost no problems.
The frame number is on the frame of your bike and is made up of eleven digits. In the article: The frame number on the special needs bikes from Van Raam you will find a chart of where you can find the sticker with the frame number for each bike.In the app, you can type in the frame number or you can scan the sticker via the camera icon.
With the Van Raam e-bike app you can make use of many advantages of a smart e-bike:
View bike data: including speed, battery status and distance cycled.
Change bike settings.
View cycled routes: See where you've cycled on a map on your smartphone.
SOS signal: Send an SOS message via the app
No, unfortunately, you cannot use the app with another brand of (adapted) bike.
No, to use the app you need a Van Raam bike with the original Van Raam pedal support system.
Watch the video below to see how you, as a Van Raam biker and Van Raam dealer, can connect your smartphone to the Van Raam e-bike app. Read more in the article Connect your adapted bike to the Van Raam e-bike app
Do you have another question about the Van Raam e-bike app or smart bike? Please contact our Customer Care department via e-mail: cc@vanraam.com or by phone: +31 (0)315 - 25 73 70.
The Van Raam bike/e-bike app is a free app for the smartphone. Learn in this article and video how you can connect an electric Van Raam bicycle to the e-bike app, as a Van Raam bicycle owner and also as a dealer, this can be relevant for service related support tasks.
Van Raam bicycles with pedal assistance are smart e-bikes. These can be connected to the Van Raam e-bike app. In this article with video, we'll tell you more about some of the features of this app and how it works.
From July 2020 to September 2022, Van Raam delivered batteries with a yellow GPS sticker (IoT Module). With this, customers using the Van Raam e-bike app had additional features, such as pairing the battery and receiving battery advice. The IoT Module found in these batteries is no longer operational. Learn more about all the functionalities associated with the IoT Module.
We would like to inform you about an important change regarding our batteries. The IoT module, which is currently present in some of our batteries, is no longer operational. We would like to share the reasons behind this decision with you.
We are happy to assist you! Please check our contact page or contact us directly using the options below.
