2. How do you help customers who are looking for a Van Raam bicycle?
We offer a "by appointment only" visit to our showroom or alternatively we can send a Tomcat Assessor to the customer's home or choice of location. At Tomcat we have free car parking facilities with ample space to accommodate larger vehicles. So you can fill out a "book a demo" form on our website. A Tomcat assessor, local to the customer's area, will get in touch and organise a suitable time and date at the customer's convenience. The assessor will bring along the equipment and carry out a demonstration.
We can probably offer any solution to the customer, as long as we have the parts available during a test ride to adapt the bike to their needs.
After the demo the assessor will compile a quote and this will then get sent to the office team at Tomcat.
An offer will then be emailed and posted out to the customer. Once the order is placed and the bike built at Van Raam we will arrange delivery and set up with the customer.
Some Van Raam bicycles we have in stock, in which case the order step will be skipped.