5 questions for vanRaam Premium dealer Ergo' Vélo Fun2Go and Easy Rider

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5 questions for vanRaam Premium dealer Ergo' Vélo

Shopping \ Dealers
Christel
5 questions for vanRaam Premium dealer Ergo' Vélo Fun2Go and Easy Rider

Fred is the owner of Ergo’ Vélo in Le Roulier devant Bruyères (France). Three and a half years ago, he made a career switch because he wanted to be closer to his customers and started his own bike shop. In this article, he shares more about what makes Ergo’ Vélo so unique as a premium dealer.

1. Why did Ergo’ Vélo become a vanRaam premium dealer?

“I became a vanRaam premium dealer because I specialise in bicycles adapted for older people, people with disabilities, those who feel uncertain about cycling again, or people with balance issues. Whatever the challenge may be, the bicycle adapts to the user. I have around fifteen vanRaam bikes available for demonstrations and test rides.”

2. How do you assist customers who are looking for a vanRaam bike?

Test Ride

“I accompany my customers during their test ride on the country lane near my house. This test ride takes place under real conditions, and if necessary, I stay alongside the customer.

The demonstration bikes are equipped with many options. I am very familiar with the features of all the models and offer a suitable solution for my customers’ challenges.”

5 questions for vanRaam Premium dealer Ergo' Vélo

Personal attention

“Because I work alone, I guide my customers through the entire process. From the very first contact and assessing their needs, to carrying out test rides to choose the right model. Afterwards, I prepare a quotation in which I explain every option and its benefit. I also provide information about possible financial assistance. Next, I order the bike and keep the customer informed about the progress. I deliver the bike myself: I give instructions and adjust the bike. If the distance is too great, I arrange delivery via a transport company and provide a personal video explanation.”

3. How does Ergo’ Vélo support customers who already own a vanRaam bike?

“Whether the bike was purchased from Ergo’ Vélo or elsewhere, I offer reliable technical service (maintenance and repairs) and I listen to the customer. If someone lives further away, I call on my network of expert mechanics.”

He has regained his independence, social contacts, and physical activity.

4. What is your most beautiful experience with a customer and a vanRaam bike?

“A couple came to try out the Fun2Go duo bike, because the man had been in a wheelchair for six years following a stroke. Despite rehabilitation and physiotherapy, transferring from the wheelchair to the bike was almost impossible and cycling seemed out of the question. With the right options, he was able to cycle again and go on regular rides. A year later, he is able to transfer by himself and walks with a rollator. He has regained his independence, social contacts, and physical activity.”

5. What makes Ergo’ Vélo unique as a vanRaam premium dealer?

“I welcome customers to my home or visit them to fully understand their situation. I also use vanRaam bikes for demonstrations at care institutions and organisations for people with disabilities.

Because I work alone, customers experience personal attention and proximity. Trust develops naturally. I guide them from the first contact right through to the delivery and maintenance of their bike, depending on where they live.”

5 questions for vanRaam Premium dealer Ergo' Vélo Fun2Go and Easy Rider
Fun2Go side by side electric bike

Fred's favourite vanRaam bike: the Fun2Go duo bike

“It's difficult to choose just one favourite bike! Every situation is different and the bike must adapt to the person. I love all vanRaam bikes because they are flexible, regardless of the user's age. The Fun2Go offers many options, depending on the disability. And I find it pleasant that the cyclists sit next to each other.”

View the Fun2Go

View the contact details for Ergo' Vélo

“Le Roulier is a small rural village and easily accessible by car. I am happy to welcome you to my home, where I have many test bikes available. Parking is, of course, free.”

View the contact details for Ergo' Vélo on the dealer page.

Contact details Ergo' Vélo

More about vanRaam premium dealers

It is possible to order a vanRaam bike from a vanRaam premium dealer. A premium dealer has at least six of the following bikes on display in the showroom:

  • Balance low step-through bike

  • Fun2Go duo bike

  • VeloPlus wheelchair bike

  • OPair wheelchair bike

  • Easy Rider tricycle

  • Easy Rider Compact tricycle

  • Maxi tricycle

  • Midi tricycle

The dealer has product knowledge and a specialist is present. In addition, there is a workshop and the necessary skills to provide service. Read more about the different types of vanRaam dealers.

Find a dealer near you

Looking for a vanRaam dealer, but Colibrius isn’t nearby? With our dealer locator, you can find your nearest dealer. Select a country, search by postcode or city, and/or select the type of dealer. This way, you can easily find a dealer near you.

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Christel Wildenbeest
Written by
Christel

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