Personal attention
“Because I work alone, I guide my customers through the entire process. From the very first contact and assessing their needs, to carrying out test rides to choose the right model. Afterwards, I prepare a quotation in which I explain every option and its benefit. I also provide information about possible financial assistance. Next, I order the bike and keep the customer informed about the progress. I deliver the bike myself: I give instructions and adjust the bike. If the distance is too great, I arrange delivery via a transport company and provide a personal video explanation.”
3. How does Ergo’ Vélo support customers who already own a vanRaam bike?
“Whether the bike was purchased from Ergo’ Vélo or elsewhere, I offer reliable technical service (maintenance and repairs) and I listen to the customer. If someone lives further away, I call on my network of expert mechanics.”