Customer experiences

Customer experience VeloPlus wheelchair bike – Nursing home

Customer experience vanRaam VeloPlus wheelchair bike – Nieppe nursing home
9.8 / 10
France

As the Activities and Quality of Life at Work Manager at the Marguerite de Flandre nursing home in Nieppe (59), I purchased a VeloPlus wheelchair bike to improve the individual support provided to its residents.

Specifications
VeloPlus wheelchair bike
(RAL 7047) Telegrey 4 matt
Electrical assistance
350 km cycled
1 March 2025 purchased
Roulez JEUnesse Loisirs
Configure your bike
Customer experience vanRaam VeloPlus wheelchair bike – Nieppe nursing home

I discovered Veloplus wheelchair bike during a charity race

My name is Fiona Pezin. I have been the Animation and Quality of Life at Work Manager at the Marguerite de Flandre nursing home in Nieppe for one year.

Previously, I worked at the nursing homes in La Gorgue and Lestrem. I wanted to enable a resident from the La Gorgue nursing home to participate in a local charity race, the Course du Sourire, despite her dependency and use of a wheelchair.

The VeloPlus wheelchair bike proved to be the most suitable solution, and I was able to test it for the first time during this race, thanks to a loan from another nursing home.

Promoting inclusion and diversifying activities

When I arrived at the Nieppe nursing home, the animation team already had a Fun2Go duo bike, a side-by-side tandem acquired about ten years ago, which was very popular with both residents and staff.

In this nursing home, 80% of the residents use wheelchairs and have mobility issues. Some can transfer, but many cannot. Therefore, I proposed acquiring a VeloPlus wheelchair bike, which meets the residents' needs well. With its platform, the VeloPlus allows us to take non-transferable residents outside and diversify activities, such as going to a restaurant with a family member or participating in an event.

We submitted an application as part of a call for projects by the Fondation des Hôpitaux de France, an association that aims to improve life in hospitals and nursing homes. Our project was selected, and we also received funding from the Rotary Club. Thanks to this support, the Marguerite de Flandre nursing home was able to purchase a VeloPlus wheelchair bike from the dealer Roulez JEUnesse Loisirs in March 2025.

Joy among residents, staff and their families

Residents are amazed and delighted to be able to go out and participate in activities as before, with the VeloPlus wheelchair bike. It gives them back a sense of freedom and normality.

The staff are also enthusiastic. Some staff members are even testing the VeloPlus bike themselves to better understand how it works. However, there is some apprehension about mastering the equipment (anchor points, safety). I have planned a training session to reassure them and show them how to use the VeloPlus bike properly.

The families are very satisfied. They see it as an opportunity to share moments with their loved ones. I am going to make a video to explain how to attach the wheelchair and show how easy it is to use.

Customer experience vanRaam VeloPlus wheelchair bike – Nieppe nursing home

The VeloPlus bike creates special moments with residents.

Fiona Pezin

vanRaam Customer experience vanRaam Fun2Go bicycle - Nieppe nursing home

Many moments to share on vanRaam bikes

We use our bikes regularly, depending on the weather. In July, we took part in an inter-care home challenge to see who could clock up the most kilometres. We also used them for events such as:

  • 'L’Élégance Automobile' event : Presentation of the bike and participation in the event

  • Tour de France : We took residents to the Tour stage, decorated the bicycle for a flower bike competition... and we won! The residents even got to wear the Tour jersey.

  • 'Pink October' : We will participate in the Colour Run with a resident.

Upcoming projects

We want to enable families to take their loved ones on outings or to restaurants. Local councillors have also tried out the bikes and want to promote their use. And, of course, we will continue to participate in outdoor activities to enrich the lives of residents.

A final word

The VeloPlus has transformed our approach to activities: it allows us to create special moments with residents, strengthen bonds between staff and residents, and restore independence to those who had lost it. It's an inclusive, fun and rewarding tool for everyone!


Fiona Pezin
Bike : VeloPlus wheelchair bike

Pros & Cons

  • Easy to operate
  • Fun moments every day
  • Strengthens bonds between staff and residents
  • Training required for staff to use independently
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