5 questions for vanRaam Premium Dealer Emotion Fuchstal

2. How do you help customers who are looking for a vanRaam bicycle?

After the welcome, a detailed needs assessment takes place in order to address all wishes and requirements of the customer.

Test ride

During an extensive test ride, our customers have the opportunity to try the bike either in a protected environment in our tricycle center or outside on our parking lot and, if desired, on a hill. Many adjustments, such as special pedals, shortened cranks or similar modifications, can already be installed on the bike for the test ride..

Purchasing

As soon as the customer has found their new dream bike, we can order it directly for them. Some models are also available from our stock, which significantly reduces waiting times. If there are still uncertainties after the first appointment, we always offer the option of a second, free appointment where the bike can be tested again. When handing over the bike, it will be ergonomically adjusted to the customer’s needs and explained once again.

3. How does Emotion Fuchstal help customers who already have a vanRaam bicycle?

For inspections and repairs of all kinds, the mechanics of our TÜV-certified workshop are always ready to assist with advice and support. In the case of neurological or motor-related changes, we are also happy to advise on adjustments and additions to their vanRaam bicycle.

4. What is your best experience witha customer with a vanRaam bicycle?

Before Christmas 2020, we started a fundraising campaign in favour of Christoph Seliger. He has a condition that progressively limits Christoph's mobility despite his young years. The goal is for Christoph to get an electric tricycle with which he can get around easily and, above all, independently. And it worked! See the photo here of Christoph on the vanRaam Easy Rider!