5 questions for vanRaam premium dealer e.comfort-mobile

2. How do you help customers who are looking for a vanRaam bicycle?

Advice and Test Ride

"We are happy to schedule an appointment with our customers, as providing advice and a test ride takes time. On average, such an appointment lasts about an hour and a half. This allows us to respond as effectively as possible to all wishes and individual adjustments. Often, several vanRaam models are tested to choose the right adapted bike.

In our store, we have a selection of different configuration options in stock, so these can also be tried out if needed. For example, the optional footplate for the passenger is already installed on the Fun2Go duo bike, as this is one of the most common options for this model."

Purchase and Processing

"After the advice and test ride, we provide a non-binding quote for the desired bike with the corresponding options. When the customer places an order, an order confirmation is created and the customised bike is ordered from vanRaam.

Because each vanRaam bike is built individually for the customer and has a specific production time, the expected delivery time is also specified. For our most popular model, the Easy Rider, we keep stock and can deliver the bike quickly.

Depending on the arrangement, the vanRaam bike can be picked up from us in Isselburg or delivered to the customer's home by our service staff. During delivery, the optimal saddle position and other options are set and explained."

3. How does e.comfort mobile help customers who already have a vanRaam bicycle?

"Thanks to our own workshop, we can carry out repairs, maintenance, and warranty handling ourselves. We also offer roadside assistance within our opening hours in the region. It is also possible to sell a vanRaam bike on behalf of the customer through us. Thanks to our two service vehicles, we are flexible and can collect and return vanRaam adapted bikes to and from the customer if needed."

4. What is your best experience of a customer with a vanRaam bicycle?

"For one customer, we were able to arrange a very fast delivery of the vanRaam bike, as unfortunately the life expectancy was short. The bike was used optimally by the customer for a year. This was mentioned, with both laughter and tears, during the funeral."

5. What makes e.comfort mobile unique as a vanRaam premium dealer?

"With us, Service is written with a capital S! We do everything we can to give our customers a new sense of freedom and independence with our products. With our service vehicles, we offer roadside assistance and a pick-up and delivery service for maintenance during opening hours.

In addition, it is possible to take out bicycle insurance with us through ENRA. We also regularly organise information sessions in various institutions, such as senior centres, where we inform residents about the possibilities to rediscover their mobility."