Marconnet Technologies vanRaam premium dealer Chat Easy Rider

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5 questions for Marconnet, premium vanRaam dealer

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Christel
Marconnet Technologies vanRaam premium dealer Chat Easy Rider

Géraldine Roucou is Mobility Development Manager at Marconnet Technologies, a major player in adapted mobility for people with reduced mobility since 2004. In this article, she tells us more about what makes Marconnet Technologies so unique as a premium dealer.

1. Why did Marconnet Technologies become a premium vanRaam dealer?

« We became a premium vanRaam dealer because their bikes perfectly match our vision of adapted bikes: robust, reliable, scalable solutions designed to give users real independence.

vanRaam designs bikes that fit into very different lifestyles: individuals, institutions, aging people, and those with temporary or permanent disabilities. It is this adaptability, combined with consistent manufacturing quality, that made this partnership an obvious choice.

For us, being a premium dealer means providing better support to our customers over the long term. »

vanRaam premium dealer Marconnet Technologies Chat Easy Rider

2. How do you help customers who are looking for a vanRaam bike?

Our support begins even before the model is chosen.

We take the time to understand: current functional abilities, any anticipated changes, the context of use (location, surroundings, independence, frequency), as well as any psychological barriers or apprehensions.

We then offer comprehensive support, including:

  • real tests

  • precise bike adjustment during the tests

  • in-depth discussion after the session to adjust or reorient the choice

We do not seek to “fit” the user into a model. We seek the model that fits the user.

Throughout the year, we organize:

  • individual trial sessions, sometimes in conjunction with occupational therapists or healthcare providers

  • discovery days to enable relatives, caregivers, or professionals to understand the benefits of vanRaam bikes

  • field activities, because seeing an adapted bike in action completely changes your perspective.

These moments are essential: they dispel doubts, restore confidence, and often enable us to take a step forward. »

3. How do you help customers who already own a vanRaam bike?

"Our role doesn't end with delivery. We support our customers with ongoing adjustments (the body changes, and so do needs) and gradual familiarization. We also provide maintenance and technical adjustments, and ensure continuity of use.

Many customers contact us again after several months to optimize their practice. That's exactly how we see our job."

4. What is the best customer experience with a vanRaam bike?

"There are many, but some stand out more than others.

For example, I remember a customer who hadn't ridden a bike in years, convinced that ‘it wasn't for her anymore’.

After trying out the Easy Rider compact tricycle for the first time, she bought one with the aim of going on outings with her friends and family again.

A few weeks later, when the tricycle was delivered, she told us, ‘I didn't think cycling could ever be a normal part of my life again’.

That's exactly why we do this job."

vanRaam Easy Rider Compact e-tricycle

5. What makes you unique as a vanRaam premium dealer?

"What sets us apart is our approach:

  • A detailed understanding of functional needs

  • a genuine ability to listen

  • hands-on knowledge of real-world uses

  • and long-term support

We don't sell adapted bikes.

We help people regain their chosen mobility".

Fun2Go side by side electric bike

Marconnet’s favourite vanRaam bicycle: the Fun2Go side-by-side tandem

“This is our most rented bicycle, and that’s mainly because of its versatility. It is very popular in nursing homes and specialist care facilities. The bike is suitable for everyone: people with limited mobility, people with disabilities, older adults and even able-bodied users!”

View the Fun2Go

View Marconnet’s contact details

“Our workshop and showroom are located at exit 10 of the A36. The industrial estate is accessible by cycle paths and public transport. There is a train station 15 minutes away, which means we can quickly pick up visitors for a test ride. In front of our workshop, there is a very large, free car park.”

View Marconnet’s contact details on the dealer page.

Contact details Marconnet Technologies

Learn more about vanRaam premium dealers

You can order a vanRaam bike from a vanRaam premium dealer. A premium dealer has at least 6 of the following bikes in their showroom:

  • Thuja e-bike

  • Balance low-frame bike

  • Fun2Go side-by-side tandem

  • VeloPlus wheelchair transport bike

  • OPair bike with wheelchair

  • Easy Rider tricycle

  • Easy Rider Compact tricycle

The premium dealer has in-depth knowledge of our products. In addition, they have a workshop and the necessary skills to provide after-sales service. Learn more about the different types of vanRaam dealers.

Find a dealer near you

Looking for a vanRaam dealer, but this one isn’t nearby? With our dealer locator, you can find your nearest dealer. Select a country, search by postcode or city, and/or select the type of dealer. This way, you can easily find a dealer near you.

Find a dealer near you

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Christel Wildenbeest
Written by
Christel

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