FAQ

How does the Van Raam app work?

The Van Raam bicycle App is a free smartphone application that you can use while cycling with your Van Raam electric bicycle. This app can be used as a luxurious bike computer for all Van Raam bicycles with pedal assistance. Furthermore, the app includes other additional features such as an SOS function and a function which allows you to adjust the pedal assistance while cycling.

Read all information and a detailed description of Van Raam’s app

What is the range (distance) of a bike with power assistance ?

Check: What is the range (distance) of a battery driven bike?


What is the range (distance) of a battery driven bike?

Unfortunately, there is no simple answer to this question. A number of factors determine the range, including speed, sort of pavement, wind, the weight of the driver, the status of the battery, tire inflation and the acclivity. Therefore the battery range varies between 20 (if everything is negative) and 60 km/ h (if all is positive)
 

Can I later add an electrical engine?

This is no problem at all. At any given Van Raam bicycle an electrical engine can be added, even after several years. It is not possible to use an electric engie power assist on the Husky and Walking Support City.
 

Which kind of electrical engines are there?

Van Raam special need bikes with electrical assistance (e-bikes)Van Raam has since 2011 an own electrical pedal support called Silent System. The motor, battery, controller, the Smart Display and software are developed by Van Raam.  The Silent System is developed for the rehabilitation sector. The Silent system is characterized by: Simple use; Powerful motors;  Modern and efficient electronics; High quality and safe batteries;Personal adjustable support, adjusted to the handicap;  Cycling forwards and backwards with active pedal support.  The Silent electrical system is an 36 Volts system and delivers a maximum 18 ampere.

Till the middle of 2012 Van Raam has used Nickel Metal Hydride batteries (NIMH). From 2012 Van Raam uses Lithium Ion (Li-ion) batteries. The tricycles of Van Raam have an Cube Li-Ion battery and the Balance, tandems and wheelchair cycles have a Slim Li-Ion battery. The high quality batteries are manufactured in Germany and can be used for many discharge cycles. The Li-Ion batteries have 2 years of guaranty with a maximum of 500 charge cycles. The batteries have a high capacity, on several bikes it is possible to use 2 batteries with a maximum capacity of 1784Wh.

Read more about electric pedal support.
 

What kind of battery types are used?

Van Raam now uses Lithium ion cobalt batteries on the Silent system. Until mid-2012 nickel metal hydride (NiMH) batteries were also used.

The tricycles and the Fun2Go double rider from Van Raam have lithium ion batteries of 36 volts and 11.2 or 24.8 amps / hour called the cube battery.  The Balance and the tandem have a 12.4 volt 36 amp / hour lithium ion cobalt battery called the Slim battery.  The batteries are manufactured  at BMZ in Germany,  the special software is also made in Germany together with our engineers.

The lithium ion batteries will certainly last many cycles. A charge cycle is needed to fully recharge an empty  battery. If you recharge the battery, which was empty for 25%,  four times you still have used only one charging cycle. At 400 charge cycles (full discharge) the capacity of the battery decreases slightly. The lithium ion cobalt batteries have 1 year warranty with a maximum of 500 charging cycles. You can recharge the battery when it is not fully empty.

A battery of 11.2 A / h is fully charged in about 2 hours. If your radius of action is approximately 30 km with a fully charged battery, your battery is garanteed till 15.000 KM.

 The wheelchair bikes with the Heinzmann system  have two parallel batteries of 36 volt 9 amp hour batteries (total 18A / h).

The lead batteries had a warranty period of 1 year. Battery in sleeping mode  When you’re not using the electric engine of the Silent system, the battery goes into sleeping mode after a few days. This to protect the battery. You can activate the battery by connecting it to the charger for a few seconds. Or you can take the bicycle for a ride and press the on / off button while cycling to turn on the system.
 

What is wrong when all the lights of the control pannel are flashing?

If the buttons 1, 2 and 3 are all flashing then there is a fault in the sensor, if all the lights of the battery indicator are flashing (red, orange and green lights below) then the system is overheated. If the system is cooled down, this error will disappear.
 

How much heavier is my bike with pedal assistance?

The weight of your bike will increase when you have power assistance. The total added weight of the motor, batteries and other materials, depends on the type of motor and battery. This varies between 9 and 15 kg of extra weight.

Which bicycle is right for me?

This question does not have an easy answer, as to everyone has their special needs. Every person is unique and has special issues that should be taken into account.
Roughly we can state that tricycle bikes are suitable for people who have problems with stability and balance. 

Tricycles are also suitable for you if you have trouble getting on and off of your bike.

Tandem bikes are ideal for people who struggle with cycling alone, through e.g. a visual impairment, or concentration problems. While cycling on tandem bikes, there is the possibility of having contact with each other, so the tandems bikes can also be seen as therapy. 

Van Raam’s wheelchair bikes or wheelchair transporter<  are used from a social point of view or as a therapeutic bike for someone who is wheelchair dependent. Van Raam has two models: ‘the Veloplus’ and ‘the O Pair. With the Veloplus, the disabled person can stay in his / her own wheelchair, which is then easily ridden on the plateau of the wheelchair bike, where it is locked. With the O Pair, the disabled person takes place in the chair of the special bike. The wheelchair bikes are mostly used in institutions and homes for the disabled, because it is relatively easy for them to use these bikes.
 

Where can I cycle with a wide tandem bike, tricycle or GoCab?


All the bikes are, according to law, regular road bikes, even the bikes with power  assistance. Van Raam’s bicycles have therefore the same rules to follow as ordinary bikes
 

Can I try a Van Raam bicycle?

You can try out any type of bike you like at a verified Van Raam dealer in your area.Check the list of dealers for your nearest dealer, ask in advance when it is open and if the requested bicycle is in stock.  We also bring many models to fairs and there is usually an opportunity to try out a bike. Please contact us to determine the easiest solution that works for you.
 

Should I insure my Van Raam bicycle?

You have no obligation to insure your Van Raam bicycle, even if it is equipped with power assistance. It is advisable to insure your bike against theft and possibly a hull insurance against damage to your bike. No liability insurance is required because you have to pedal yourself to move forward.
 

How much weight can I carry on my bike?

You can load your carrier with a maximum of 20 kg, but do not carry people on the carrier. Make sure your baggage does not obstruct the steering wheel. Please note that the extra baggage weight can affect driving.
 

Tax rate

The prices on our price list are VAT exclusive.

How much does a Van Raam bicycle cost?

For each bicycle and additional accessories there is a price list available on this website. All amounts are VAT excluded.
 

What do I do with my bike when I don’t use it for a longer period of time?

Make sure the bike is stripped of aggressive agents such as brine or bird droppings, that there is sufficient air in the tires, remove any batteries from the bike and store it in a dry and heated environment. Before using the bicycle again, check all moving parts and perform a minor maintenance on the bike. It is also an excellent time to perform major maintenance on your bike during this time, since you don’t use your bike.

How much time will the delivery take?

After a final confirmation from Van Raam the supply will approximately take between 3 and 10 weeks. This varies depending on the particular needs and requirements. When an adjustment needs to be done, or a special color or special accessories should be added, the delivery will take longer. The bike is then transported to your dealer. Ask your dealer how much time your delivery will take.

What should I do when bike problems occur ?

You can first consult the manual of your bike. If you no longer have it, this can also be found online, just go to the site and click on which type of bike you own. If the problem is not resolved, contact the dealer or institution that has delivered you the bike. At very specific problems your supplier will contact Van Raam (the producer of the bike) to try and solve the problem.

Where do I get my bike maintenance?

We recommend that the bike is checked each year by the dealer who has supplied you the bike. When flaws and defects occur you should immediately consult your dealer. In your user guide it is explained how you can perform regular maintenance procedures yourself. The user manual can always be found on the internet.
 

Which products have warranty?

The warranty covers all defects in the product, which has been shown to be caused by a material or manufacturer defect . We give 5 years standard warranty on frame and front fork. The paint and all other accessories and parts (except weared parts), we use the statutory warranty period of 2 years.
 

What are the warranty agreements?

The warranty covers all defects in the product, which has been shown to be caused by a material or manufacturer defect . For our tricycle bikes, we give 5 years standard warranty on frame and front fork. The paint and all other accessories and parts (except weared parts), we use the statutory warranty period of 2 years. Note! Both guarantee and the product liability in general expire if theinstructions in this manual are not followed, if wrong maintenance work is carried out or if technical changes or additions (modifications) were made to the bike, without the consent of Van Raam.
 

How do I order an item?

Parts are to be supplied by verified Van Raam dealers. Contact the dealer in your area for the ordering of an item.