5 questions for vanRaam premium dealer ViaErwin

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5 questions for vanRaam premium dealer ViaErwin

Shopping \ Dealers
Jori
5 questions for vanRaam premium dealer ViaErwin

Since 2013, Erwin Tebbertman has been the director at ViaErwin in Broek op Langedijk, the Netherlands. In 2018, they started selling vanRaam bikes, and in this article, Erwin tells you more about what makes ViaErwin so unique as a premium dealer.

1. Why did ViaErwin become a vanRaam premium dealer?

“ViaErwin is a medical aids company where customers can try out various vanRaam bikes as well as many other assistive devices. I, Erwin, am always here to help you. My children, Jeffrey and Wendy, also regularly help out in the business.

Since 2018, we have also been selling vanRaam bikes. We became a premium dealer because we want to offer high-quality products. Our goal is to see our customers cycling away incredibly happy and satisfied.”

2. How do you help customers looking for a vanRaam bike?

“Customers can schedule a test ride by making an appointment in advance. They can call +31 (0)637324139 or email info@viaerwin.nl. This way, we ensure that we really have time for each customer. The customer then comes to us to try out the bike, which can be done once or multiple times. During the test ride, we can also fit many different options and accessories.

If everything meets the customer’s wishes, we can provide a quotation or invoice, and once agreed, the bike is ordered in the customer’s name. After the bike is delivered to us, we bring it to the customer. We then make sure the bike is properly adjusted and go over everything together one more time.”

5 questions for vanRaam premium dealer ViaErwin

3. How does ViaErwin assist customers who already own a vanRaam bike?

“We provide maintenance and service for vanRaam bikes, resolve warranty issues, and customers can trade in their vanRaam bike with us. We also offer various bikes for hire.”

4. What is your best customer experience with a vanRaam bike?

“A customer once came to us who had been indoors for years because she could no longer cycle and was dependent on others. She decided to put aside her embarrassment about having a tricycle. A few weeks later, she proudly cycled up to us. With tears in her eyes, she told us how happy and grateful she was to be able to use a vanRaam bike and to go out independently again.”

5. What makes ViaErwin unique as vanRaam premium dealer?

“We take a lot of time for our customers and we are centrally located in North Holland.”

vanraam easy rider bike ocean blue gloss

Favourite vanRaam bike of Erwin: Easy Rider tricycle

"The Easy Rider is a sturdy, comfortable tricycle with many storage options. Additionally, many other options and accessories are possible."

View the contact details of ViaErwin

"ViaErwin is easily accessible by car and bicycle. You can also reach Broek op Langedijk by public transport, but you will need to walk a little further to the industrial estate. Parking is available right outside and is free of charge."

View ViaErwin’s contact details on the dealer page.

Contact details ViaErwin

More about vanRaam premium dealers

It is possible to order a vanRaam bike from a vanRaam premium dealer. A premium dealer has a least 6 of the following bikes in the showroom:

  • Balance low step through bike

  • Fun2Go side-by-side tandem

  • VeloPlus wheelchair bike

  • OPair wheelchair bike

  • Easy Rider tricycle

  • Easy Rider Compact tricycle

  • Maxi tricycle

  • Midi tricycle

The dealer has product knowledge, and a specialist is present. Furthermore, a workshop and skills are available to perform service. Read more about the different types of vanRaam dealers.

Find a dealer near you

Looking for a vanRaam dealer, but ViaErwin isn't nearby? In our dealer locator, you can find your closest dealer. Select a country, search by postcode/place and/or select the type of dealer. This way, you'll find a dealer near you.

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Jori Westerveld
Written by
Jori

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