2. How do you help customers who are looking for a Van Raam bicycle?
The first step to your dream tricycle is by getting in touch with us. In an initial conversation, basic information is exchanged, requirements are discussed, and an appointment is made for a tricycle consultation and test ride.
During a test ride different models are presented and tested. A test ride is very important for our tricycle customers because you need to practice on a tricycle. The right sitting position can be found by trial sitting and only by doing one or more test rides the best fitting tricycle can be found for someone. We therefore schedule 90 minutes for our consultation, so we have enough time for the test ride. We bring along several tricycles and familiarize you with these models. Our tricycle experts find out the individual needs of the interested person through a conversation. The test rides during the appointment allow comparing different tricycles to find the right model. After some practice, we can extend the test ride to the bike path directly in front of our location.
As needed, simple additional options, such as seat belts or footrests, can be fitted during the test ride. During the appointment, limitations can be recognized, and solutions can be found. Depending on the individual adjustments to the bike, special options such as a gear lever, pedal adjustments, rear view mirrors and more can also be adjusted. Feel free to ask about this when you make your appointment.
Our tricycle expert will inform you about various financing options, insurance and much more. In addition, individual adjustments to the tricycle and possible accessories are discussed during the meeting and the desired bicycle is configured according to individual needs. As an overview, you will then receive a no-obligation quote for the tricycle configured for you. You will also receive a printed copy of this quotation (or receive it by email) for review. You can then pass on any further wishes, changes or questions.
To ensure sufficient time and the necessary guidance for the test ride, it is important that you make an appointment for the consultation and a test ride.
When you decide to buy the tricycle, an order confirmation is made. This confirms the purchase of the tricycle, and it will be reserved or ordered at Van Raam. An appointment will be made to pick up the tricycle. At this appointment you will get an extensive introduction to your tricycle. This includes the individual adjustment of the bike and the extra parts. Your advisor will explain the operations of the tricycle and give you tips on charging the battery and maintaining the tricycle. After this handover appointment, you take the tricycle home or it is delivered to you. Your tricycle expert is still available to answer all your questions. The next time you see us will probably be during the first maintenance of your tricycle.