5 questions for Van Raam Premium Dealer TRICIMad

1. Why did TRICIMad become a Van Raam Premium Dealer?

My start with Van Raam was via a friend (Rudy Jordan, Van Raam Premium Dealer from Austria) who told me about the special needs bikes and when I saw them and tried them, I immediately loved them. So we organized a visit to Van Raam, and seeing the factory and all the production process, Guiding by Huub and then to the meeting with Ronald, I was 100% sure that it is simply perfect for me and for Spain.

TRICIMad now travels through Spain, visiting foundations, schools and institutions, organizing  demos of the Van Raam bikes and personally delivering those that are sold.

2. How do you help customers who are looking for a Van Raam bicycle?

Test ride

Test rides and bike demos can be done by phone, by appointment, in the store, events, anywhere, many times when I deliver a bike to a customer in another province I take other bikes so that customers can test them near their house. Accessories can be installed to improve the test experience, such as foot fixation (fix 20 or fix 25), crank shorteners, 4 and 5 point seat belts, use of the app etc.

Purchasing

The process from the test ride to the sale in most cases is like this:

1. Making a test ride
2. Presentation of the final offer with the appropriate configuration
3. Financing process
4. Once the loan is approved, ask Van Raam for the bike if I don't have it in stock.

When the bike arrives, I personally check whether the delivery of the bike was successful. I teach the customer and explain more about his new bike. Then it’s a happy ending and the beginning of a new story.