2. How do you help customers who are looking for a Van Raam bicycle?
A test drive can take place both on appointment and spontaneously. Within a certain radius, we are also happy to drive to the customer for a test ride.
We are always close to the customer, from test ride to delivery and beyond. We take all the time needed for consultation. The customer is welcome to drop by more often for a test ride if he is not quite sure or to practice. During a test ride, various options can be mounted to the bike, such as foot fixation, pedals or different saddles.
We are happy to make one or more proposals to customers through an online configuration. Once the customer has chosen a bike, the conditions are discussed and the bike is ordered. The customer is also informed of each step.
After delivery, we instruct the customer about the new Van Raam bicycle upon pickup or personal delivery, and make any necessary adjustments if required. For long-distance deliveries, we are always available to the customer by telephone and/or internet. We have all Van Raam bicycles in stock. It is also possible to trade in bicycles.