5 questions for Van Raam Premium Dealer Topsell Gronau

Bart van Dijk has been the owner of Topsell in Gronau since 15 July 2014. In this article he answers a few questions, so you can get to know the company better and also find out what makes it so special.


5 questions for Van Raam Premium Dealer Topsell Gronau
Bart van Dijk - Owner of Topsell Gronau

1. Why did Topsell Gronau become a Van Raam Premium Dealer?

We have been selling Van Raam bicycles since 16 July 2014, because we want to offer our customers a wide range of Van Raam bicycles. Our company is characterized by engagement and service. Customer satisfaction is our first priority. In a relaxed atmosphere, the customer is advised and together we look for solutions.

"The customer is welcome to drop by more often for a test ride if he is not quite sure or to practice."
5 questions for Van Raam Premium Dealer Topsell Gronau showroom
Topsell Gronau showroom

2. How do you help customers who are looking for a Van Raam bicycle?

Test ride

A test drive can take place both on appointment and spontaneously. Within a certain radius, we are also happy to drive to the customer for a test ride.

We are always close to the customer, from test ride to delivery and beyond. We take all the time needed for consultation. The customer is welcome to drop by more often for a test ride if he is not quite sure or to practice. During a test ride, various options can be mounted to the bike, such as foot fixation, pedals or different saddles.

Purchase

We are happy to make one or more proposals to customers through an online configuration. Once the customer has chosen a bike, the conditions are discussed and the bike is ordered. The customer is also informed of each step.

After delivery, we instruct the customer about the new Van Raam bicycle upon pickup or personal delivery, and make any necessary adjustments if required. For long-distance deliveries, we are always available to the customer by telephone and/or internet. We have all Van Raam bicycles in stock. It is also possible to trade in bicycles.

5 questions for Topsell Gronau Van Raam Premium Dealer

3. How does Topsell Gronau help customers who already have a Van Raam bicycle?

We welcome any customer with a Van Raam bicycle, whether purchased from us or elsewhere. In the immediate surroundings, pick-up or repair at the customer's home is possible after making an appointment.

Van Raam Premium Dealer 5 questions for Topsell Gronau

4. What is your best experience of a customer with a Van Raam bicycle?

There are several. A customer proudly sent us a picture of him with his Van Raam Easy Rider 2 with HT motor at 2,500 meters altitude in the Alps. Or a lady for whom it was no longer possible to cycle and who, thanks to her Easy Rider, can make trips of more than 50 km.

Most customers are happy that with the Van Raam bicycles they can participate in social life again and also do something good for their physical wellbeing. A customer with Parkinson's disease bought an Easy Rider from us years ago and now, with practice, has managed to switch back to a Balance bicycle. The happiness and satisfaction of our customers is our greatest asset.

"A lady for whom it was no longer possible to cycle and who, thanks to her Easy Rider, can make trips of more than 50 km."

5. What makes Topsell Gronau unique as a Van Raam Premium Dealer?

We offer both new and used Van Raam bicycles. Every customer with a Van Raam bicycle (whether purchased from us or elsewhere) is welcome here. We try to make the impossible possible, because we are aware of how dependent our customers are on good and fast service. Moreover, the location of the shop is ideal for a long test ride in a quiet environment.

Financing

We offer an Easycredit from Volksbank and Business Bike as a financing option.

"Every customer with a Van Raam bicycle (whether purchased from us or elsewhere) is welcome here."
Van Raam Premium Dealer Topsell Gronau Favourite Van Raam bike Easy Rider tricycle

Favourite Van Raam bicycle from Bart: Easy Rider tricycle

Because it is a timeless bicycle and does not look like a typical special needs bike. A bike for almost everyone, with or without disabilities.

View bike

More about Van Raam Premium Dealers

It is possible to order a Van Raam bicycle at a Van Raam Premium Dealer. A Premium Dealer has at least the following bicycles in his showroom:

The dealer has product knowledge and a specialist is present. Furthermore, a workplace and skills to perform service are present. Read more about the different types of Van Raam dealers