2. How do you help customers who are looking for a Van Raam bicycle?
Customers can book a test ride by telephone, email or through our website and test rides can be booked 7 days a week in summer (April to October) and 6 days a week for the rest of the year.
We also offer offsite demos for schools, care homes and multi-user environments.
Demonstrations take place in the yard outside our shop and customers can take some bikes for a longer test ride on the cycle track nearby.
The shop is in a fantastic location close to the center of the historic city of York. We are next to a beautiful riverside cycle route into the center, as well as a national cycle route and large public park, where customers can try out some of the bikes we sell. This offers miles of traffic-free cycling, allowing customers to get used to the cycles first.
We are able to offer a large range of accessories to fit to the cycles during test rides. These include different pedals options, such as foot fixation and pedal extenders. We can also offer a harness for our demo models and easy shift kits for making gear changes easier.
Following a test ride to identify a customer's needs and discuss their options, we provide a quote. If they order, we take a deposit, order from Van Raam and, once the bike arrives at our workshop, we make any adjustments/additions and invite the customers back to set the bike up for their particular requirements. We also have a few bikes in stock.
We are currently looking into providing a finance option for customers and hope this will be available soon.