5 questions for Van Raam Premium Dealer Get Cycling

Get Cycling in York, England, was founded in September 2008 and in October 2018 they started selling Van Raam bicycles. Chris Ironton is the Disability and National Sales Manager at Get Cycling. He started working here in February 2014. To get to know the company better, Chris has answered a few questions in this article. 


5 questions for Van Raam Premium Dealer Get Cycling

1. Why did Get Cycling become a Van Raam Premium Dealer?

We started off selling pre-owned Van Raam bicycles and were really impressed with the wide range of bikes and the very high quality of them, so we wanted to start selling new models as well.

Van Raam approached us as they were looking to widen their dealer network in the UK. We jumped at this opportunity to work with a brand with great ambitions and motivation to make the cycling market more inclusive.
Get Cycling is a social enterprise and a community interest company, which means we exist for the benefit of the community. Our mission is to ensure that anyone who wants to cycle has the opportunity to do so. We have the motto: All Kinds of Cycles for All Kinds of People!

We love the large range of models that are on offer by Van Raam, and the fact there is a cycle or option for every customer that we work with.
We have one of the widest and most interesting range of cycles available in the UK, working with only the best manufacturers and suppliers of specialist and conventional cycles throughout the world, and can source or create almost any kind of adaption imaginable.

"We were really impressed with the wide range of bikes and the high quality of them."

2. How do you help customers who are looking for a Van Raam bicycle?

Test ride

Customers can book a test ride by telephone, email or through our website and test rides can be booked 7 days a week in summer (April to October) and 6 days a week for the rest of the year. 
We also offer offsite demos for schools, care homes and multi-user environments.

Demonstrations take place in the yard outside our shop and customers can take some bikes for a longer test ride on the cycle track nearby.
The shop is in a fantastic location close to the center of the historic city of York. We are next to a beautiful riverside cycle route into the center, as well as a national cycle route and large public park, where customers can try out some of the bikes we sell. This offers miles of traffic-free cycling, allowing customers to get used to the cycles first. 

We are able to offer a large range of accessories to fit to the cycles during test rides. These include different pedals options, such as foot fixation and pedal extenders. We can also offer a harness for our demo models and easy shift kits for making gear changes easier. 

Purchasing

Following a test ride to identify a customer's needs and discuss their options, we provide a quote. If they order, we take a deposit, order from Van Raam and, once the bike arrives at our workshop, we make any adjustments/additions and invite the customers back to set the bike up for their particular requirements. We also have a few bikes in stock.

We are currently looking into providing a finance option for customers and hope this will be available soon. 

5 questions for Van Raam Premium Dealer Get Cycling showroom

3. How does Get Cycling help customers who already have a Van Raam bicycle?

We offer all our customers ongoing after sales guidance. This included regular servicing, collection and drop off services, and help with warranty issues if they arise. We can also offer off-site servicing if the cycle is not able to be brought to us. Please talk with our workshop regarding your servicing needs.

You can also trade in a Van Raam bicycle at Get Cycling. 

4. What is your best experience of a customer with a Van Raam bicycle?

It is difficult to outline just one wonderful experience that we have with our customers. The pleasure we all get from seeing someone enjoy being on a bike for the first time is what makes us continue to work in this industry. We never tire of experiencing this, whatever age and ability the customer is. 

One of my best experiences was with a Van Raam Easy Rider tricycle and a gentleman who was suffering with dementia. I set him up on the tricycle and taught him how the tricycle worked. We rode together down a hill at a local care home. He was so overjoyed to be able to ride a bicycle as he thought he would not ever ride again. We went back to the care home several visits, and he was always waiting there, keen to get on the tricycles.

"He was always waiting there, keen to get on the tricycles."

5. What makes Get Cycling unique as a Van Raam Premium Dealer?

We are unique for many reasons, including the specialist knowledge of our team of highly trained mechanics that have many years of experience in the industry between them. Our dedicated sales and demo team provide outstanding customer service at all points of the journey, offering expert advice from initial enquiry, through the demonstrations and to a long time after sales have been made.

Our enthusiastic sales staff put the customers' needs at the heart of the sales. And always offer impartial advice to find the correct product for their needs. 
We are passionate about sharing all the benefits of cycling to anyone and everyone: independence, physical exercise, mental wellbeing, liberation, happiness, eco-friendliness, sustainable transport, and the fun and practicality that cycling can offer to everyone and anyone. 

Insurance

We don't offer insurance, but we recommend British Cycling or Cycling UK to customers. These companies offer third party liability insurances and also cover for your cycle being stolen. 

5 questions for Van Raam Premium Dealer Get Cycling duobike Fun2Go

Chris' favorite Van Raam bicycle: Side-by-side tandem Fun2Go

I love the Van Raam Fun2Go side-by-side tandem the most because of its accessibility. The large range of gearing options and seating options make this cycle usable for almost any user. I also really like the fact that the cycle can be configured to work with younger riders.

The thing I like the most about the Fun2Go is the option to have a passenger seating position with hand crank option. This is an option we had been working to develop with another brand but now we have the option to offer it from Van Raam. This opens up the cycle to many wheelchair users who want to get involved in the physical exercise of cycling. 

View Fun2Go

More about Van Raam Premium Dealers

It is possible to order a Van Raam bicycle at a Van Raam Premium Dealer. A Premium Dealer has at least the following bicycles in his showroom:

The dealer has product knowledge and a specialist is present. Furtermore, a workplace and skills to perform service are present. Read more about the different types of Van Raam dealers