5 questions for Van Raam Premium Dealer E-Bike Welt Bielefeld

1. Why did E-Bike Welt Bielefeld become a Van Raam Premium Dealer?

Because we can best demonstrate the Van Raam products in sales, we are convinced of the quality and want to present a large selection. We have been selling Van Raam bicycles since February first, 2016. We are a team of seven employees and two interns. 

Our shop concept is open and cross-divisional, but the Dreirad Zentrum is spatially separated from the two-wheeler area - but the workshop is always accessible to both areas. I would say that we have a good atmosphere, that we can count on each other and that competence and good humour go hand in hand. 

2. How do you help customers who are looking for a Van Raam bicycle?

Test ride

An appointment can be made by telephone or online. We also give spontaneous adivce. An appointment usually last about 1 - 1.5 hours and takes place both inside and outside. We also offer test rides in the familiar surroundings of your home. During the test ride, we assemble all options that are requested, this is always possible thanks to our flexible workshop. 

Purchasing

Sometimes bicycles are ordered on the day of the test ride, sometimes with a delay, then by phone or by e-mail. Customers sometimes come a second time and order then. We pass on the order confirmation from Van Raam and the delivery week. We contact the customer when the bike is assembled in our shop and ready for delivery. A delivery date is agreed, or the customer collects his order directly from us. We also have various Van Raam bicycles in stock. 

3. How does E-Bike Welt Bielefeld help customers who already have a Van Raam bicycle?

We offer a pick-up and delivery service in case of damage or for inspection. We are also happy to help you by phone and e-mail at any time in case of problems. 

4. What is your best experience of a customer with a Van Raam bicycle

I often have customers who are very immobile due to illness or an accident, that call me after buying a tricycle and tell me that the purchase was the best decision they ever made.