2. How do you help customers who are looking for a Van Raam bicycle?
A test drive can be made by appointment. This allows us to take the time to answer all your questions. An appointment takes about 1 - 2 hours and takes place on the terrain of Dreirad-Zentrum Erfurt. We also have a slope on the bicycle track, with this we try to give the customer an overall view. During the test ride, we can also install foot fixation on the bike if there is a demand for this.
After the test drive, we prepare a quotation for the customer. Should the customer be sure, we can also make the order confirmation on the spot. Once the down payment is received, we order the bicycle. When we have received the bike, we first check whether it actually corresponds to the customer's wishes. If everything is alright, the customer will be informed and the bike can be picked up or delivered.