2. How do you help customers who are looking for a Van Raam bicycle?
Test rides can be made with all models in the parking lot in front of the shop. We take care of our customers personally and individually. Appointments can be made by e-mail or telephone. Customers who come without an appointment will of course be helped, but may need to calculate a little more time.
Various options can be mounted during a test ride. For example, footrests, crank shorteners, pedal adjusters, stand-up aids or pedal extenders.
After the test ride, we make a configuration of the bike online with all the additional options that are needed. The customer receives this configuration as a quotation, or they decide on the spot.
The quotation then becomes an order, which the customer signs and then makes a deposit. The configuration is presented to Van Raam in this way, so that no mistakes are made.
When the bicycle is delivered to us, we immediately check if the bicycle matches the order when it is unpacked. The bicycle is then completed, the battery is charged and any additional parts ordered, such as bags and baskets, are mounted.
The customer is informed and a delivery date is agreed. The bicycle is delivered to the customer's home, where it is adjusted to the customer. The customer confirms the delivery of the bicycle by signing the delivery note.
Finally, the customer receives the invoice and pays by bank transfer. A first maintenance check is recommended to the customer after 300 km.
We have a few Van Raam bicycles in stock. There is also a possibility to trade in bikes.