2. How do you help customers who are looking for a Van Raam bicycle?
All test drives are arranged in advance. Since we have practically the entire range of products on-site, customers can test drive the suitable model extensively. The showroom is located in a shopping area, where test drives can easily be arranged. On average, an appointment lasts 2 hours.
During a test ride, various options can also be fitted, such as foot shells, pedal shorteners and shifting aids. We also have helmets with a light on them on-site or in our mechanic's service warehouse.
After a successful test ride, the options are discussed with the customer, who (usually) receives a quotation within 24 hours. We have Van Raam bicycles in stock.
With a written order confirmation and a down payment, the bicycle is ordered from Van Raam. Before delivery, the bike is checked by our mechanic. The delivery procedure is carried out according to our checklist and the personal settings on the bike. At the end, we give useful tips to the customer.