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The purchasing process for your new bike explained step by step
Do you find that riding a standard two-wheel bike no longer feels as easy as it used to? But would you still like to keep cycling? We understand. Cycling gives you freedom, keeps you active and takes you where you want to go. Fortunately, there are often more possibilities than you might think. Van Raam helps you step by step on your way to a bike that suits you.
1. Exploring your options
Maybe you’ve noticed that cycling no longer feels as easy as it used to, but the feeling remains: you want to get out and about. Stay active. Go wherever you want, whenever you want.
Your search starts with exploring your options. Which bike is right for you? On the Van Raam website, you’ll find all our models, as well as customer experiences and news about our bikes. With the bike selection guide, you’ll quickly get an idea of what’s possible. You’ll discover that there are often more options than you might think. Already know what you’re looking for? Then you can configure your bike yourself, exactly the way you want it.
Still unsure? That’s completely normal. You can always ask a therapist or someone close to you for advice, or get in touch with us. Together, it’s often easier to find the right solution. Step by step, you’ll get closer to a bike that truly suits you.
Step 2. Book a test ride
If you’d like to try different models, visit a dealer near you or attend a demo day. You’ll find a full list of authorised dealers on the vanRaam website. It’s worth checking in advance whether the model you’d like to try is available. If you’re unsure which bike is right for you, don’t worry. Your dealer will guide you through the options and help you narrow it down.
Step 3 . Take your time during the test ride
A test ride is your opportunity to talk through your needs and preferences. Your dealer will adjust the bike to suit your body and discuss any additional options that might make cycling more comfortable or intuitive for you. There are many ways to tailor a vanRaam bike, from additional accessories to different control systems. Our aim is to ensure the bike feels right for you.
4. Consider your payment options
Once you’ve found the right bike, your dealer will provide a detailed quote. You may choose to pay for the bike yourself, which gives you full flexibility when configuring it. In some cases, financial support may be available through your local council or personal budget schemes. Some riders also choose to raise funds within their community.
It’s worth exploring what options are available to you locally. In the article “Tips for raising money for an adapted bike”, you can read all about how to finance your bike.
5. Double-check the details
If you’re still unsure, you’re welcome to arrange a second test ride.
It’s also worth thinking about practical details, such as where you’ll store the bike at home. The dimensions of each model are available on the website. If needed, your dealer may be able to visit you with a similar model to check space and access.
6. Placing your order
When you’re confident in your choice, you can place your final order with your dealer. Your bike will then be built to order by vanRaam. The dealer will keep you updated on delivery times.
Would you like to know more about the production of your Van Raam bike? Read the page “How we make our bikes”.
7. Collection and adjustment
When your bike arrives, your dealer will arrange a collection appointment. During this visit, the bike will be carefully adjusted to suit you. Your dealer will remain your main point of contact for future questions, servicing and maintenance. If you’re happy with the setup during your test ride, take a few photos. They can help ensure your new bike is adjusted in exactly the same way.
Tip: You may wish to arrange an appointment with an occupational therapist or physiotherapist for your first few rides. Practising with professional guidance in your own familiar surroundings can help you build confidence.
8. Register your bike
Once you’ve received your bike, register it via the vanRaam app or website. Registration activates your extended frame warranty. The app also allows you to adjust support settings, track your rides, and access useful information about your bike.
You’re ready to ride!
Do you have any questions?
We are happy to assist you! Please check our contact page or contact us directly using the options below.