Frequently asked questions

Bicycle
Bicycle delivery
Van Raam bicycle app
Electrical engine / power assistance and battery
Maintenance, problems and warranty issues

What should I do when bike problems occur ?

You can first consult the manual of your bike. If you no longer have it, this can also be found online, just go to the site and click on which type of bike you own. If the problem is not resolved, contact the dealer or institution that has delivered you the bike. At very specific problems your supplier will contact Van Raam (the producer of the bike) to try and solve the problem.

Where do I get my bike maintenance?

We recommend that the bike is checked each year by the dealer who has supplied you the bike. When flaws and defects occur you should immediately consult your dealer. In your user guide it is explained how you can perform regular maintenance procedures yourself. The user manual can always be found on the internet.

Which products have warranty?

The warranty covers all defects in the product, which has been shown to be caused by a material or manufacturer defect . We give 5 years standard warranty on frame and front fork. The paint and all other accessories and parts (except weared parts), we use the statutory warranty period of 2 years.

What are the warranty agreements?

The warranty covers all defects in the product, which has been shown to be caused by a material or manufacturer defect . For our tricycle bikes, we give 5 years standard warranty on frame and front fork. The paint and all other accessories and parts (except weared parts), we use the statutory warranty period of 2 years. Note! Both guarantee and the product liability in general expire if theinstructions in this manual are not followed, if wrong maintenance work is carried out or if technical changes or additions (modifications) were made to the bike, without the consent of Van Raam.

How do I order an item?

Parts are to be supplied by verified Van Raam dealers. Contact the dealer in your area for the ordering of an item.

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